The process was so simple and stress free. The team guided us through it so well!
One of the worst experiences I have ever gone through was dealing with these people not only are they rude unorganized and unprofessional I did not feel like any of this experience was what it was supposed to be.just unbearable... And every service person I talk to I will tell them never use you're company.
Response from Veterans United
William, we value your patience and commitment in sticking with the process. Your experience does not fit our intention of providing personable and attentive service to everyone we serve. We know well how it can feel to resolve numerous underwriting requests as required for the VA benefit. We would like to invite you to reach out to your Client Advocate team here at Veterans United to discuss further details on your recent experience. Providing information to our team will help us assist in training and education that will better assist further veterans. Thank you and thank you for your service.
Loved how they treated me. Very efficient with communication and letting me know what's next and what to expect. Thank you all!
You guys made this a very pleasant experience!!
Veterans United did an overall great job with my wife and I as first-time home buyers to ensure we made it into our dream home. From our experience, the best thing about Veterans United is the staff that worked with us. Jason Lacy and his team were exceptionally kind with us every time we spoke with them. The worst experience we had was the appraisal process. The appraisal took a good amount of time to complete when we were on a time crunch to purchase the home; although they did a great job in terms of appraising the house thoroughly and correctly, the time it took to complete was worrying my wife and I.Overall, we highly recommend Veterans United to anyone and everyone, especially first-time home buyers!
Veterans United has it figured out! This was my third time purchasing a home and was by far the best experience I have had. The team made my experience so smooth. Will be recommending to anyone looking for a lender. I am beyond grateful, and cannot thank my team enough!
To anyone who is considering a loan with veterans united, Ty and his team are the way to go. They made the entire process incredibly simple and stress free. They made me feel comfortable and at ease with the whole process and were willing to work with me at all hours. I cannot recommend them enough! Thank you all for everything you did for my family and I.
Thank you for making our forever home seamless.
Our first home buying experience was an experience that we will always remember. Charlie Holsten and Amy Webb made sure that we were comfortable with everything that was going on. They were easy to talk to and always responded quickly when we had questions. They both went above and beyond to make sure that we got the house that we wanted. We appreciate all the hard work they put into making sure that our dream of owning a home came true. We are forever grateful.
Veterans United is amazing. We didnt know what to expect coming into this process. We always heard it could be rough. But, starting with Susan helping get our credit where it needed to be and ending with Charles (best loan officer ever), Susan, Nicole and Amanda finishing up and closing on our first home in time for Christmas (17 days!!!) the process has been so streamlined and easy. Information flows between everyone seemlessly. I would highly recommend Charles and the whole Veterans United team to anyone.
Poor communication, utter lack of customer service by angry/belligerent "senior loan officer," inability to problem-solve, unable or unwilling to solve a routine VOE issue, unable to call the underwriter without a suggestion from the customer... easily the worst experience after several painless previous VA loans with other companies. They somehow managed to get the loan done (of course, they didn't send the title company the paperwork, so we sat in the lobby waiting) so I guess it could've been worse.
I couldn’t have chosen a better lender to work with. The team was rock solid and helped tremendously throughout the home buying process.
I have been extremely pleased that I used Veterans United for my new home loan needs! Josh Jennet's loan team was incredible through the entire loan process! I highly recommend Veterans United for any veteran's home loan needs! You exceeded my expectations!
8 years of chronic homelessness but it’s now over with thanks to the amazing people at Veterans United💯
Special shout out to Jake and jacinda. I honestly wouldn’t have even attempted to do this if they hadn’t made it so easy. This is a dream come true for my family, you are changing lives!
Great team that was always on point with outstanding communication!!
As a first time homebuyer, I was very happy with the whole process, Miss Allison, Barno, and Kara were the best that anyone could ask for. Their knowledge and expertise working for Veterans United is top notch! I didn’t feel like I was just another number in their eyes, they made us feel like family. Because of everyone’s hard work, we were able to close on our house in a timely manner. I would recommend Veterans United along with Allison, Barno, and Kara when you’re ready to buy a home. I’ll definitely be using them again in the future!
100% hands down will use VU again. My lender strung me along for 7 months constantly making me feel uneasy about our home buying process. Weeks before closing they became very confusing and repetitive in requests and just over all terrible communication and customer service. I had received a preapproval from VU before so I just contacted them again. I had to apply all over again but Lauren and Hannah came in as what I can only describe as “like superheros” and helped me prep my application for the most efficient way to get underwriting done. My closing did have to get adjusted to allow for a couple of things to process… but that adjustment was ONE DAY. I will forever keep the VU team in mind and look forward to working with them again some day!
To me..that was a very good treatment and was conducted on a very professional manner
My wife and I were treated with the utmost respect. This team has made us feel so important. They took care of our questions and concerns without making us feel like we were a bother. Their customer service was exceptional and their ability to help us understand the process was impeccable. They even answered questions on their days off and on the weekends. You all have made me proud to have served our country, and you made me feel as though you were thanking me. Thank you for the opportunity to tell you how we feel.
