There needs to be better communication between the associates and buyers
Great experience. Friendly and professional service. My questions where always answered. They did a great job making it easy for me to get though a complicated process.
The team works very hard to make sure it is as painless as possible and makes you very comfortable talking to them as well as always keeping you updated with every step of the process
They bent over backwards to help us...and they did!
I THINK THAT THERE SHOULD HAVE BEEN MOREUPDATES AS FAR AS THE LOAN STATUS AND MAYBE MORE EXPLANATION WHEN IT CAN TO THE DISCLOSURES.
Things began great but I was constantly having to resend documents, remind the loan team I had already uploaded them, and our closing documents were not finalized until the day of closing, were HOURS late and had errors.
Mike and his team were very prompt in responding to emails and any other questions. Very helpful in the home purchase procedure. Can't say enough good things about the initial discussion with Nathan, the paperwork process with Trina, and the overall follow up with Mike including the post closing calls to make sure things were a good experience.
This experience was amazing Promise Jackson was on top of everything at every moment during this process.
Charlotte McClellan worked so hard for me, she did a great job. My house was particularly difficult because it was a HUD home but Charlotte put in a lot of effort to make sure it worked out.
They answered all my correspondence very quickly and everyone was so polite!
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Grateful
Language of caring was used by all who I interacted with and was helpful in alleviating any stress
Great service and wonderful people
