Customer service was excellent.The videos explaining the steps along the way were great.The welcome mat was very much appreciated!
My experience with VU was exceptional and words cannot describe the happiness they have brought my family and I.
Outstanding and always helpful
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I know buying a home can be a lengthy process but, Veterans Home Loans Officer Brian Nelson was with me every step of the way. He went above a nd beyond the call of duty to help me with all my questions and gave me knowledge I will never forget. I will now recommend him to my son who is also a veteran and will be ready to buy his first home in the next six mos. Thanks Brian N.
There was a small snafu with our names being wrong on the closing paperwork at signing that took some additional time. It was resolved in a couple of hours and we still closed on time.
Help and explanations about the process were given every step.of the way.
Incredible support and service! I felt more like a member on my home team rather than a customer!
Overall my experience was very good. There was a few details during the loan process that took longer than i expected. I appreciate everyones help to put my family and I in to the new house.
So many ups and downs with this loan. Constantly asking for documents I've already sent. Loosing documents that I sent. Having to submit to underwriting 5 times. Having to change my close date 5 times. Pushing back the date from 7/28 to 8/3 then to 8/11 then to 8/18 and finally to 8/19. Then on the 19th I'm sitting down to sign closing documents and we receive and email from a loan officer saying that my file has to go back into underwriting. This loan was closed at the absolute last minute. And now still 3 days after closing I get a call saying that some documents were messed up and I probably will not be getting the money that i overpaid to tile. About $2900. How is this even close to being acceptable.
If u had of gone through with A Convention loan. I would ha e been in my home 2 weeks ago
Was told more than 2 weeks out that everything was in order to close..received a phone call 3 business days prior to closing saying that there was a misconception with my file which required a boat load of new paperwork..I feel like my file was neglected for a long period in time which resulted in a delayed and very stressful closing
Awesome team to work with. They made possible what seemed impossible. Neal, Elaina and Josh worked with us to buy our dream home. Thank you for all your hard work, support and commitment. You guys are the best! I recommend Veterans United!
Steph did an outstanding job with being prompt with next steps and detailed towards what was next or what was needed. She also treated me like I was all that mattered. Exceptional customer service!
John Parker and Beau Reiske were very efficient in returning our calls and emails with any questions we had.
