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Better communication is needed between team members. Also, it would help to know when different team members are available during any given day.
First listen to the customer I told Cooper twice that my ex didn't have any money for the closing and on closing day she was suppose to bring 2500 dollars to the closing that we knew nothing about. Also on three different occasions I was told I would be called back that day and was never called. It is also hard to get a hold of your reps. Always sent straight to voice mail. Plus I had to resend information like taxes for 2011 three different times it didn't make since to me take I was told your company needed them yet keep asking me about the kids I claimed for that year.
