Continue to keep the customer advised of the process.
Re-train Jason Brown because he lost multiple documents and procrastinated during our loan process. As a result our interest rate jumped 1% costing us 100 dollars more a month on our mortgage. I will never recommend this company and I will be sending a complaint to the BBB.
I only wish there was a way I could meet and talk to someone face to face. Also, it was hard to get ahold of someone and slow reply.
I really think, that as a whole, VUHL does an outstanding job of getting veterans in homes. Your company made my family's dreams come true!
AS far as I am concerd I Feel you were there for me all the way, I did not have any problums getting you when I felt I needed to talk with you. Veterans United Home Loans worked with me all the way .Thank you very much for all your help .Sencerly yoursLouis White .
review the complete documents we were asked several times for additional material after asking is there any further information needed . communicate in more than a single yes or no statement when a question is asked on progress or possible loan failures.
There needs to be better comunication between the mortage agent, the realtor and if there's one the lawyer and the client. There real needs to be a VA liasion that can help answer questions and explain the rules to "civilian" real estate agents and lawyers. It would be helpful to the vets as well. There should also be a clear right of redress of grievances procedure checklist supplied so that if such as in my case I wanted to file a grievance for practices I felt were unjust I would know where to begin such as the banking commission, the New Jersey State Bar Assoc. etc.
