When it came to closing time loan officer was no where to be found and his assistant was incompetent. Had good service in beginning of loan but when it was really important he was not available. Got figures for closing 30 minutes before close
Roger Modde was fantastic! Thorough, reassuring, diligent and 100% on top of the entire process. The improvement I would make revolves around the error that was made at closing where the processor (or whoever it was) didn't give me the Homestead credit, which suddenly bumped up the amount of my monthly payment and the amount I had to show up at closing with. Had I not asked a lot of questions, this would have stayed in there. Not sure who was in charge of that, but it could have caused a lot of financial hardship for us.
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