The only thing I felt was that communication seemed to fall off just a bit towards the end of the process. I know there are other factors to consider, but I felt that there was a bit too long of a gap from when I had my flood insurance info sent to when I was informed there was an issue. This may or may not have been avoidable, but as a customer it's something I felt could've been handled a little quicker.
From my experience my loan officers were on point and anytime I had a question they could answer for me.
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While our loan officer and loan processor were extremely nice, we wondered how much communication they had with each other. When we were first beginning the refinance process, we had looked at Quicken Loans and were actually going to use them. Shortly after starting that, Larry found you guys. It was a better interest rate and we would be able to cash out for some home improvements. So we cancelled on QL, and went with VU. We were asked by Veterans United why QL was on our credit report 3 different times. We even submitted a letter of explanation, and almost a month later we were asked about it again. That was frustrating. The only other less than positive aspect was how long the process took. We started in November and didn't close until June. It seemed like there was a definite slow down after the VA appraisal was done, I believe it was in the hands of a SAR for over a month. Other than that, everybody was super nice, ans your web site has some really great resources. We really appreciate all of your help,,,, helping us to make our home the way we have always wanted it.
Loan officers and their assistants need to COMMUNICATE and speak on a regular basis if more than 1 is going to be in contact with a client and the client sends information to them. It was a very discouraging process due to the lack of communication and organization. We had to repeatedly send documents over and over when they were "lost."
