Ensure accurate, quality quotes from Loan Officers. My loan officer lost attention to detail, failed basic math, and did not deliver on his promises.
I think better communication between the departments would benefit veterans and their families. There were times where I felt like the Transition Coordinator would not inform the Loan Officer of what was going on with underwriting. Additionally, the final underwriting process was a bit redundant and I felt like they were asking for information that was already provided.
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My biggest complaint is the fact of the people responsible for collecting documents and following up on them, are not efficient in doing so. Each time that I called to check on the process, I was told that they were not able to make contact with certain people to verify information or collect a needed document. I would in turn call or email the same contact party and have the person contact VU and provide the information within 5 minutes. It is because of me that the deal was able to close on time. It would have taken much longer if I had not been actively involved. The other downfall to the program is the fact that I was told I would have an experienced real estate agent that was well versed in the VA process. I quickly learned that my agent did not know anything about the VA process and she was fairly new in real estate. I was able to tell her more about the process than she could tell me. In conclusion, VU is not as efficient as advertised. I would probably not even use the VA loan in the future because of the aggravation involved.
