One thing that was a bit hard to deal with was a new employee assigned to us who was working for our loan officer and for the underwriter, this employee was in training so it caused double work a lot. Overall though this new employee kept her cool and did real good for somebody in training. I think for some people this might turn them off though. Overall it was a good expierience. Thanks!!
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To much redundant paperwork
Keep in touch with your customers at all times while under process.
Better training for new Loan Officers, explanation of all fees, better quotes given, stick to estimated timelines.
