Mike Aldridge was fabulous. He answered all my questions, always remembered who I was and where we were in the process. He basically held my hand through it all, and assured me everything would be fine, even when I was worried that something might go wrong. Unfortunately, he went on vacation right before my scheduled closing, but I guess I can't hold that against him - I'm sure he needed the time off because he obviously works VERY hard. But I wish he had been there at the very end, because there were indeed some problems. Not his fault, though. This brings me to the only negative part of the whole process. The systems, or software, that you use. My closing was delayed because of a computer glitch, some silly thing that couldn't be changed easily. And I was also told on another occasion when there was a delay in the process, that one system didn't "speak" to another, and so simultaneously synching of information couldn't take place. Last problem was with the bank (?) which was to wire the checks needed at closing. After all the papers were signed, we all sat in a conference room for hours just waiting. When the person from the title company conducting the closing called to find out what was happening, she was basically told they'd get to it as soon as they could. We all finally went home, and I was contacted by phone a few more hours later that the checks were finally wired. Only then could I go to my new home. As for our refund check, my realtor was kind enough to drop it off at my house the next morning. So, in summary, your loan officer was great, your computer systems need work, and the bank sending the money - well, they might try to work as hard as Mike Aldridge does and get the job done in a reasonable amount of time and a lot more professionally.
No Improvement required. All of the staff at VUHL were fantastic, helpful, knowledgable, assertive, and very personable. They are all fantastic. Every staff member that I encountered at VUHL were terrific.
We were very satisfied.
When there is a program that is free for the veteran an it is issued from the state they are purchasing a home from, it is very sad to hear that the underwriters will not take the time to create an account to help out the veteran; we lost $5,000.00 because of it. Should we have been told from the very beginning we would have looked somewhere else to get a loan, we were in the proccess too far in to just walk away. Our lender was very helpful in explaining what I did not comprehend.I would Recommend VUHL to friends and family only if there are no free grants available at the time, if there is, I would send them somplace else.
Closing department needs to improve dramtically. Too many times we scheduled closing only to have a breakdown in communication and lack of follow through to get closing documents sent to title in a timely manner. Either the department is not properly staffed, inexperienced or simply unorganized. Also, assistants involved did not seem familiar with aspects of the loan process and many times misplaced documents requested for underwriting review.
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I would make sure the agent you find for us - actually will help the veteran and not just themselves with a closing check.I would not recommend the realtor that I was put in touch with. Kathy at Century 21 in Rutherfordton, NC. She did not seem to look very hard for a home for me. In fact, my friend in the area not only found the house for me, but had to take Kathy there as she couldn't find the house. I gave her a list of houses for me to go look at and told her I would be in town in 2 days time. She had not made any calls, had not checked to see if the properties were still available - or even where they were. She also drove UP an off ramp, then said she knew what she was doing. (She had just been to eye doctor - and could not see well). Thankfully I was in my friends car and not hers. My friend stopped her from driving into traffic.She flat out refused to try and get the other party to pay for closing cost OR even the fee for pest inspection. She also continually spoke badly of your service. She is not one to spare her scathing remarks on anyone - or take any blame for any mistakes or wrong doing on her part. She did NOT even go back to the house to see that the lock box off the door (which it STILL isn't). Or that I had all the keys to the locks (which I don't - and will have to cut some locks off). The house was left dirty from renters, the power off and the frig was closed. So now has to be cleaned intensely to use at all. The previous owners owe money to gas, and water - so making difficult for me.She knew that I could get all the monies from you to do all the cost and therefore felt it was not necessary to do anything to help me. Again, bad mouthing your company - but taking her cut of the monies for doing nothing but MAYBE two hours driving - taking me to 4 houses - and some paperwork - which I got all together for her and she still didn't get all to you.So, my suggestion would be to make sure that the agent actually wants
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I was completely satisfied with Veterans United Home Loans. Very professional & courteous employees. Keep it up.
Ensure that all loan officers are as dedicated as Brandon..n
Mr. Bridgman was very professional, helpful and encouraging throughout the entire process. His knowledge of the VA loan process was paramount to lender's we had talked to previously. His service and knowledge are a great credit to himself, and veterans who have the privileged of working with him in the future.
No improvement needed
