My loan officer, Jason Etters was ok. The assistant I worked with, Taylor, however was very difficult to work with. On multiple occasions I had to resend documents that I had already sent via Email, which is easily tracked and hard to lose. My closing date was originally set for February 8, 2013. From speaking with other home owners, a closing date being pushed back is par for the course. However a closing date originally scheduled for the 8th and being pushed back until the 26th is not par for the course. We recieved notice on the the night of the seventh that it would be pushed back one week, on the 15th. On the 14th we recieved notice that it would be pushed back again. My family was forced to live out of boxes for close to a month. It seemed to me that the communication between the underwriting staff and the loan officers was atrocious. There were a few factors that were out of our control with the weather that you have been getting the past week. My actual closing took about 3.5 hours to complete and I had to sign a document about an oil tank that I had removed that was part of my contract that we had in January!! I am so discouraged with this company and I will NEVER refer Veterans United to any of my brothers that I served with. Like I said I am not sure the involvement that Jason had, every time I dealt with him (which was very seldom) I walked away understanding the situation. He was friendly and seemed to care. This process costed me a huge amount of stress and valuable vacation at work. I hope this letter helps to fix some of the issues so another one of my veteran brothers or sisters doesn't have to go through the hell that your company put me through
Your company has an exceptional process.
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This was our first time using an organization such as VUHL, so we are not currently able to draw an objective comparison as to how the process should works. Our experience, however, was less painful than we originally imagined it would be and our loan officer Derek Russell ensured that the process ran smoothly. If there were improvements to be made, maybe the company can provide a short tutorial which will assist the loan office in explaining how the loan process works as well as explain the situations which can derail or prolong the process.
Cut down on some of the paperwork.
No improvements, this process was a lot more seamless and painless than I thought it would be.
I bit more communication would be appreciated. I was a bit confused at the beginning as to whether or not I was approved then all of the sudden the paperwork started. I had to ask questions several times before I finally got any answers. It wasn't until the loan officer's assistant got involved that I got my answers. I wanted to pay the closing costs out of pocket and they seemed perplexed by that request. I felt like they were discouraging me from doing so instead of working on my behalf. It was certainly a different experience than my first time working with Veteran's United Home Loans. M. Janeanne Sadler was awesome!
My first loan was with Wassal who was phenomenal. This loan was with Jess, and while she was great, sometimes it took longer than I would like to get a response.
I do not really know how they can help anyone better the way I was help. Really great people and friendly. Kevin stayed in touch with me through out the process on what to do and what to expect. Dont really know if it could have went any better. Thanks for all the help.Terry Lynn.
There is nothing to improve on.
They were awsome they did great
I honestly could not find a way for this level of service to improve. Flawless!
Doug Brady did an excellent job working with us and keeping us informed as to our loan progress. The process of our streamline refinance took close to six months, which seems excessive, but the timetable is substantially dependent upon the underwriter. Veteran's United and Doug provided us with a refinance that required little work on our part with a successful result. Thank you, Doug.
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keep it the same
Consolidate requests for documents/statements to avoid delay and frustration.
This was my first time buying a home and I've heard all of the horror stories. Working with veterans home united made everything simple. My experience with you all was great and I can't say enough about it. Two thumds up.
The process went smoothly overall and we were generally pleased. Email was the usual method of contact by our loan officer, which was problematic at a critical time during the final days before closing. If we had been contacted by phone, the problem would have been resolved quite easily. The problem caused us a lot of stress, but everything did work out, and we are quite pleased with our new home. We would recommend VUHL to anyone based on our overall experience.
Less time in underwriting
Communication was wonderful, emails and correspondence between buyer and VA were also great,, I really appreciated that. The only thing i would ask to change is that before the closing the Documentation stage that the system to track my loan, stopped without cause.
