Make sure that the process is an ABC step - that is all necessary paperwork is asked for at the beginning of the loan. Also make sure that the mortgage company and the title company are on the same page.
I found that questions that were being asked during the underwriters review could have been asked at the very beginning, like my work H/R phone number to verify work and income. The last minute questions I found disturbing and stressful.
Explain the documents being sent to client. Go over all details of important documents such as the GFE.
Mike Aldridge was fabulous. He answered all my questions, always remembered who I was and where we were in the process. He basically held my hand through it all, and assured me everything would be fine, even when I was worried that something might go wrong. Unfortunately, he went on vacation right before my scheduled closing, but I guess I can't hold that against him - I'm sure he needed the time off because he obviously works VERY hard. But I wish he had been there at the very end, because there were indeed some problems. Not his fault, though. This brings me to the only negative part of the whole process. The systems, or software, that you use. My closing was delayed because of a computer glitch, some silly thing that couldn't be changed easily. And I was also told on another occasion when there was a delay in the process, that one system didn't "speak" to another, and so simultaneously synching of information couldn't take place. Last problem was with the bank (?) which was to wire the checks needed at closing. After all the papers were signed, we all sat in a conference room for hours just waiting. When the person from the title company conducting the closing called to find out what was happening, she was basically told they'd get to it as soon as they could. We all finally went home, and I was contacted by phone a few more hours later that the checks were finally wired. Only then could I go to my new home. As for our refund check, my realtor was kind enough to drop it off at my house the next morning. So, in summary, your loan officer was great, your computer systems need work, and the bank sending the money - well, they might try to work as hard as Mike Aldridge does and get the job done in a reasonable amount of time and a lot more professionally.
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No Improvement required. All of the staff at VUHL were fantastic, helpful, knowledgable, assertive, and very personable. They are all fantastic. Every staff member that I encountered at VUHL were terrific.
We were very satisfied.
When there is a program that is free for the veteran an it is issued from the state they are purchasing a home from, it is very sad to hear that the underwriters will not take the time to create an account to help out the veteran; we lost $5,000.00 because of it. Should we have been told from the very beginning we would have looked somewhere else to get a loan, we were in the proccess too far in to just walk away. Our lender was very helpful in explaining what I did not comprehend.I would Recommend VUHL to friends and family only if there are no free grants available at the time, if there is, I would send them somplace else.
Closing department needs to improve dramtically. Too many times we scheduled closing only to have a breakdown in communication and lack of follow through to get closing documents sent to title in a timely manner. Either the department is not properly staffed, inexperienced or simply unorganized. Also, assistants involved did not seem familiar with aspects of the loan process and many times misplaced documents requested for underwriting review.
