I believe that if your loan officers were given more direct access to information from the underwriters and the VA the loan process could have been taken care of more quickly. It may not be the case with every loan but when my loan got hung up with the VA and in underwriting I could not get any definite answers from the loan officer. I could not get an actual progress on the hang up nor could I get a actual time frame when it would be resolved. It did finally get taken care but I had to take extra time off of work to be able to move and settle in to the new house. It would not have been so stressful if I could have gotten answers.
I honestly can't think of anything that couldv'e been improved.
Focus on the members request, not just what your people need to close the loan. Everytime my loan officer requested any documents from me I delivered within a day. I requested one thing and he disappeared for a few days. He never delivered on what i wanted.
I have no recommendations other than keep doing what your doing.
Mr. Damien Shafer and Mr. Devon Cassidy were very accommodating in helping our family secure our loan and getting our new house regardless of the difficulties we encountered throughout the process. Thanks for all you guy's help!
The only thing I can recommend is that the people who ask questions on the phone initially are better educated about what to ask. If they do not ask the proper questions, it leads to problems later for your organization. The person I talked to did not ask if my house had been listed on the market during the last 6 months. By not doing so, it added confusion and aggravation for me and the loan officer involved. However, Brian Jahnsen and Jason Brown picked up the ball, crossed their t's and dotted their i's to make sure things went as smoothly as possible afterwards.
get more people like joe .
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VUHL made my Home Purchase a very pleasant experience, and I don't see where VUHL need to improve, and my Loan Officer Dan O'Hearn was very Professional during the process, he always kept me & my wife up to date thur the process, I will tell my military family & friends about VUHL.
Nothing seemed to need improvement, everything worked smoothly and wonderfully!
Keep being thorough and transparent as much as possible. Communication is the key.
