Stream line the loan approval process so that any disqualifying issues are resolved well before 3 days before the close date.
As this being the first home that I ever bought everything was confusing on how the process goes after it comes back from the underwritter. Maybe explain more clearly that everything has to come back before it goes back to the underwritter.
It is very simple have the loan officer follow the example of Tony Boussad. This was my first time buying a house by myself and Tony made the process so easy for me to understand and whenever I was confussed and scare, he was there for me and explained the process like I was a 5 years old girl. What so amazing about Tony is even when he as sick at home and his kids were sick, he was still working on my loan and working on keeping me upto date. I had never met a person so professional and with such a human touch. In this world we leave in people just think about themselves and could care less about others, with Tony it is the exception. If everyone working at Veterans United could follow Tony's standards and professionalism your company would exceed any other big companies. Tony made me feel special not only as a customer, but as a person and Veteran. Thank-you so much for having such a valuable employee.Sincerely, Maria Pelecanos
More accurate GFE in initial stages
they are doing excellent now no change necessary
No improvement needed - maybe improved marketing/visibility to reach more veterans as we only heard about it when we met Pam Swan at a military function in San Antonio.
We had oustanding service from VUHL.
The loan process was very long and drawn out if the process could be streamlined.
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I was pleased with the whole process, from start to finish. Everyone was so helpful and curteous.
Jonathan was with me every step of the way. This was a very trying process, but he ensured that each step was completed and all requirements were met without blinking due to the extended period it took to obtain financing. Thank you Jonathan, you were truly instrumental in helping me provide a home for my family.
While I appreciate this program the only bad problem was not Zach. His Account Manager seemed to never to endlessly wanted 4 faxes everytime on everything this would have been a 10.
VUHL can improve by continuing to keep up the good work.
Dave Munns is a great agent. I will recommend him to all the service members that I know who want to purchase a home. He responds to questions honestly and quickly. He is personable in informed. Veterans United was a pleasure to work with through the mortgage process and we will use you for any future home purchase.
Just keep the client in the loop at all times and try to continue to answer or return emails or phone calls as quickly as possible .
reduce the paperwork
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No comments.
If there is anything that seem like it may draw a red flag, please have it taken care of right away. This would prevent any hold up of closing.
Firm up the requirements on well issues.
you guys were OUTSTANDING. To say that my loan office went above and beyond is an understatement. You really provided a perfect experience.
Excellent job, Only thing that i seen that can be a little better is just getting the documents from the sellers in a more accurate timely fashion.
