Nothing. Dave munns made the process as easy and stressless as possible. We could not have asked for a better loan officer.
The only thing I can think of is in case there are some things that need to be talked about, a phone call would be better more often that an e-mail.Thank you.
I have no complaints and think you guys are doing an excellent job!!
No suggestions
Outstanding Job.
all went down as expected!
Continue the great service and customer understanding. This was my first home loan and veterans united made it extremely easy and painless
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Experience first-hand why 368,542 homeowners give us a perfect score!
Keep up the great work and don't be satisfied with the status-quo.
With continued outstanding customer service like that provided by Mr. Ted Richardson. He is a credit to the company.
Nothing, the team is very professional and the service they provide is top notch! This truly was a fantastic experience.
Everything seemed to go very smooth. Any time I had questions or concerns I was able to get in touch with either Mason or Amanda very easily. My emails were responded to very quickly and if my calls were not answered they too were returned very quick. They were very knowledgeable of any question I had for them. They made me feel comfortable< with the whole difficult process. I wish I knew someone that was looking for a VA loan. I would recommend they get in contact with Mason immediately. I will certainly keep his information incase that happens in the future. I would give you something to improve on, but I honestly think this went perfectly!
Being up front with the buyer about the VA requirements for the property. Returning phone calls and emails on a timely basic. To inform of what all will be required up front to eliminate last minute delays to the closing.
Everything went so smoothly I can't think of any necessary improvements.
I wouldn't change a thing about Veterans United or the way they do business.My agent was very thorough and made sure he expained everything in detail so there were no mistakes.I am very satified with Veterans United and happy to have been represented by them.
Continue to hire more employees like Eric and his team!
Our whole experience was outstanding. I can`t think of any way to improve as everything is done smoothly
Well this is the second time I have done a refince through you and the rules seem to change each time (just in two years) so it has been frustrtaing that paperwork and verifications that worked in 2010 are no longer acceptable in 2012. Also the last closing required an attorney and we were given signed documents at conclusion - the most recent closing only required a notary and we got nothing at the end of the signing. If there is some way to set expectations at the beginning that would be very helpful and relieve some stress.
Continue to bring in people who are passionate about the services/service men and women and their families. People who love to help and are willing to go the extra mile.
NONE
Only thing is that you guys might need to work on the weekends because sometimes it is needed to complete the loan and our service members work on the weekend
