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In the case of my experience I was very frustrated with the fact that at one point in time I was working with three different people. This made communication very difficult. I would say that better communication between the loan officers and from the loan officer to the customer could improve as well.
Definitely not customer friendly, asked for duplicate information duplicate times, did not keep to the time line I was given, no concept of how their actions and delays affect the customer. Actually no sense of customer service whatsoever - the underwriter that is. Borderline disrespectful - underwriter.
