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Have a set procedures of documents needed and collect them only when finally needed so that you don't have to hassle military member by asking for repeated information over and over.
It was very difficult to contact any one specific person during the loan process. On two different occasions I had to call the VU compliance office just to get my loan officer to call me back. I went from April 10th until May 16th without speaking to my loan officer. I emailed him once and he responded to my email by having someone else email me his response. I do understand how busy people can be I am a Soldier and I do work very hard and I usually work an average of 60 plus hours a week but i always find time to call every person back either the same day or early the next day, and i do not even work in an office. Being able to contact him is my only complaint. My loan officer is Ryan Bray.
