Provide more information to FTHB, as they little to no experience with the process and it may be extremley fustrating.
Better communication. Better knowledge with the circumstances of your loan.
keep a better time line on closing dates
Celina and Alycea were both very helpful and extremely hard working but there are other departments and people in your company that do not have the same work ethic as these two. There were a few steps along the way that got slowed down due to people leaving our file at the bottom of their pile or leaving work and not finishing what we needed done and a lack of communication. A look into this will easily find the members of your team who do not have the same dedication as Celina and Alycea. I would again like to thank both of them for the fine job they did for my wife and I.Thank you
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Nothing I can think of
Make sure that all paperwork needed is informed .
