Overall the team was great. Our only issue was whenever we would try to get ahold of Lindsey Pace-Snook we never could. I dont believe we ever spoke on the phone once, and when we would send an email she wouldn't respond, it would be Alberto. The only way she would respond is if we asked Alberto a question and he made an email traffic telling her to respond to us.Back to special shoutout, Lindsay Sieban was amazing. Her customer service is second to none
god bless you and what you do for our vets
It was a wonderful experience working with Mike, Bethany, LaSar, Kimberly and all of this Amazing team! They all made this process easy. They communicated with me and had an answer to every question that we had about the process. We are so thankful for everything and everyone that made this possible.
Everyone was great during the whole process.
I cant thank Derek, Jared and the team enough. Their professionalism, honesty and patience made the purchase of our first home a dream come true! They were able answer all of our questions promptly and guided us smoothly the entire process. I chose them over other lenders because they made us feel like family. Not once did we feel pressured, or persuaded, because they care and it shows with everything they do.
Veterans United made our loan process so incredibly easy. They were super communicative, always available, and extremely helpful for us first time home buyers!
My team made the entire process so easy! They were always available no matter the time or day. I always got a quick and efficient response to all of my concerns. I definitely recommend Veterans United. Thank you!
For a first time home buyer, VU made the stressful process so easy! Everything was explained so I never felt lost along the way. Such a helpful company. Thank you.
VU Set me up with the best team I could ask for, both the warmth and competence my team shared gave the ultimate charismatic and professional service I could have asked for.
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When you are buying a house talk to veterans united you cant go wrong and they are there for you all the way til the end to make sure eveything work out. They are best in my book and they will be the best in yours.
5 stars
was Very Upset with underwriting after acceptance of offer. July 20th, all of August goes by after submitting any and all Documents, and Statements. They dragged it out for over a Month and had to bypass the original closing date twice, because then I had to resubmit more documents for the new month and verifications had to be redone. I am sorry ! Overall, the preapproval process was very nice and quick. My Agent was very helpful, and patient keeping me calm, great effort helping me find my right home. Thank you, Tamera
Response from Veterans United
Jesse,
We sincerely appreciate your feedback. I’m so sorry for the delays and stress you went through along the way to closing. Our Client Advocates are available and here for you moving forward. We’re here to learn from your experience and how we could’ve done better. Please reach out right away if anything comes up and we'll be here.
Thank you,
Kendra, Client Relations
