Overall great experience, we couldn’t be happier with the service from Veterans United
Veterans United is a great resource for first time buyers. They made the experience easy for us, and we ended up closing on a house in under 2 months after first applying for pre-approval. They get the job done.
Matt was professional, FUN, and easy to work with. He was always on top of paperwork and important information that we needed to know. He was never hard to get a hold of, and always answered questions promptly. He made this process enjoyable and super smooth, even though I had a very weird situation. I wouldn’t ever recommend anyone other than Matt to get a VA loan.
Thank you for all you’ve done, Matt! We love you!!!
The first experience was great this time will be be my last time with this company. The whole process was just a mess, they would say everything is in but then ask for twelve more items and more after that. My loan team came across as very unorganized and difficult to get in communication with.
Response from Veterans United
Hi Ronald, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. They are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval. We invite you providing more detail and help us look to improve.
They think of everything before you've even had a chance to need an answer to a question that you didn't even know you had!
See #1
Underwriting can make their requirements more clear. Overall a great experience.
I have bought other properties in the past but this experience was supreme. My loan officer, Kapil, significantly reduced the stress in this process. His word was supported by his timely action! A sincere thank you!
Veteran United keep this team together they are special.
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Satisfied with service.
Veterans United really helped me find the perfect home and made the process stress free. They guided me through the process and provided everything that was needed for it. I am really grateful for their help.
