As a Veteran who has an engrained need for process and order, Veterans United Home Loans hit very target, checked every box, and built real trust with me and my family. They did this through amazing customer service in, Joel Dieber our Loan Specialist, and a great user experience from there Client Portal website.
This is the second time I have used Veterans United and Joel and I will share how great the expereince is with everyone I know, in fact, I have already. Thank you Veterans United Home Loans.
This was my first time buying a home, I’m a 26 year old who got home from a pretty rough deployment 2 weeks before I started this process. I came home to a newborn baby, a 2 year old boy, and a wife who was ready to get into her own home. I googled top mortgage companies for VA Loans, saw the overwhelming amount of positive reviews for Veteran's United, filled out their online questionnaire and never looked back. They contacted me within minutes of submitting it, then the next 4 weeks of my life were like a fairy tale. I will say that the home buying experience was incredibly positive and my wife and entire family have many fond memories of it. This organization took care of me from A-Z. They gave me the best Loan Officer, set me up with the best Realtor team I have ever seen, and literally all I had to do was submit the paperwork they asked for when they asked for it, and pick a home. I felt like the whole organization was on my team, was rooting for me, and had my back. You could tell they are a finely oiled machine, it was a very good transition from deploying to working with a team like that. 10/10 would recommend this company, my loan officer, my realtor, and their teams to any veteran out there. They will take care of your family. Using this company is what allowed me to be typing this review in my own home on my own wifi. The kids are out back playing, my wife is cooking breakfast, my neighbors are friendly, the dog is happy... life is great.
Veterans United made our home buying experience extremely simple. As first time homebuyers, we expected the process to be a long, painful experience, but it was definitely not.
I had done business with Veterans United before and I have always been pleased with their service. They are the best dealing with veterans and families. I recommend Veterans United anytime for any home purchase or refinancing, they know about the products available and what to offer to their clients.
They are great.!
I would never want anyone to go through what I went through from missing my closing time twice, to my closing number wrong 3 times while I’m at the closing table and I have to correct it. Terrible communication throughout the whole process. I reached out to Steve’s supervisor who did absolutely nothing. Just a bad ran organization.
Response from Veterans United
Daniel, your honest feedback is valuable and we thank you for sharing your voice with us. A member of our Client Advocate team has attempted to reach you directly. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United.
