Overall awesome
I don’t think this survey is complete without mentioning your credit team and Todd McDonald, the underwriters Jaimie, and all the staff who assisted. I have informed my fellow military family about this amazing company. I also have my real estate license, and when I become active again, I will certainly market your name and my local branches! High five from oklahoma!
I just want to say thank you again, this was an easy transaction relatively speaking. Your process is so easy and seamless that we didn’t have any problems getting the documentation we needed and we were able to do so much on line. You guys are doing a great job.
Veterans United provided us with a fantastic experience. They provided clear guidance and assistance each step of the way. It was easy, and a pleasure working with Mary.
It made buying my first home very easy.
Veterans United was easy to use, the team I worked with was extremely courteous and professional, and every single service I used through Veterans United was extremely helpful. This was my first home purchase and they went above and beyond to make the task less daunting, I could not recommend them enough.
A professional organization.
Ask to be directed to Gerrit Hane.My loan process, because of legal issues was tedious. He saw it thru to a successful completion.
I have to say Durell and Ryan were wonderful to work with. The were very transparent, informative, and quick to respond to any and questions. If I ever am looking for a house in the future Veterans United is my go to.
VU failed to meet closing timeline with a 90-day close, and contacted the sellers behind our backs. VU did not offer any sort of compensation and are responsible for a very hostile close. I would not recommend VU for their customer service.
Response from Veterans United
Matthew, we appreciate your feedback. Our Client Advocate team is available to connect with you to learn more about your experience should you wish to share more information. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United
A great company. I would recommend Veterans United to anyone that's looking to use their VA loan. Jimmy Stranz and Ashley Stratman were amazing.
Being a first time home buyer. My wife, children and I want to say thank you to Steve and his team. The whole process from start to finish was not what we expected. Since It was our first time purchasing a home. We thought it was going to be a challenge. However Steve and his team made it very clear, which brought comfort to us that they will take care of us durring this process. That's exactly what they did. Not once did we feel rushed nor out of the loop about any questions that needed to be answered. I will definitely be doing my best to recommend you all to others in the home buying process. Thank you all again and we are very happy with your services!
- Piña Family
Veteran united home loans made our first time buying experience easy and awesome! We purchased our home remotely and the staff was helpful and professional throughout the entire process.
Don’t hesitate to use this mortgage company. The treat Veterans like royalty. So pleased with their services
