I had a great experience with VU.
Great experience front to back. VU was exceptionally professional, knowledgeable and helpful throughout our home buying process.
Everyone was very nice and they made the process very simple, taking the time to explain everything to us. It wasn’t as difficult of a process as some of our friends have gone through.
This process was simple and straightforward with Mary and team. Throughout the process I felt supported which is impressive as it is entirely remote and online driven.
Mike and his team at Veterans United are Awesone!!
Everyone on Andrew Beckett's team was very easy to work with and had a lot of patience
when things went haywire on the part of our buyer.
I would recommend going through Veterans United but I would caution people to seek out their own realtor.
way to many STUPID issues when trying to buy a house..
Response from Veterans United
While the guidelines for the VA loan can seem cumbersome, they are designed to protect Veterans' best interests when it comes to a home investment. Our dedicated loan teams are here to help Veterans navigate these obstacles on the road to home ownership. We appreciate your feedback, and we are available to discuss your issues in detail if you would like to contact our Client Advocate team.
Availability of team members to me was exceptional
I was given a pre approval for enough to buy my new home even though I had my current home. My current home was closing one week after my home I was purchasing. Two days before closing I was given all clear and no problems with my closing on Friday. Thursday, I am told I can’t and I had to come up with 10,400 to close on my house. I had already spent 2400.00 on movers and my family was packed. I was told I had to wait till the following Friday when I closed on my old house. Well, this contradicted everything that had been relayed. I had to spend all my savings to keep my family on track and not lose money spent already for the move. These employees get paid to make Veterans home buying experience smooth, however this was ridiculous. These folks are nice, but they cost me money I had saved. I am just blessed I had enough to get my family moved.
Response from Veterans United
George, we're sorry to hear issues arose around your closing. Our Client Advocate team will look into your approval process to see if we could have prevented this from happening. We're grateful you took the time to provide this feedback so we can continually be working to better our service for Veterans.
My only upset during this process occurred during my closing. We discussed several options regarding who’s name would be on the mortgage and who’s names were on the deed. We were reassured several times that it would not be an issue with just me being the borrower, and Me and my significant other on the deed. During closing, the Title company informed me that was not an option. I was informed the borrower and names on the deed had to match. I’m currently in the process of hiring another company to add my significant other on the deed for an additional $230. An unexpected expense.
Veterans United Home Loan Officer Mike Wilton and Transaction Specialist, Shomari Wellington made purchasing a new home the best experience I ever had. They chose an Awesome Realtor, Sherry Martin at Abbit Realtor and walked me through the home purchasing process. All my questions or concerns were answered and taken care of, making my home buying process the BEST! Veterans United is a #1 Home Loan Co.
