Jermey was outstanding in every aspect of the mortgage process. Always answered questions or found out the answer if he did not know. Would highly recommend to a friend or family member.
Veterans United is the only loan company to use for Veterans.
Nick, Eric and Haley were amazing
We have been with Veterans United since 2014 and have loved every single minute of having them be both our loan financer and servicer. However, we were talked into doing a recent refinance and while initially we said no, they made it seem to good to pass up. So we went through with it. All was well and easy...except as soon as the refinance went through and the loan funded...they sold our loan to Nationstar! We have Nationstar back during the financial crisis 10 years ago and let’s just say they are the last company we would have ever chose to service our loan. We are extremely upset we were talked into this just to have it sold when had we stayed with our original loan, it doesn’t seem like they would have sold it.We are extremely disappointed in veterans United due to this turn of events and feel betrayed by a company we have so highly recommended for years.I gave a 4 due to loving veterans United up until this point. Had our new loan not been sold it would have been a 10.
Response from Veterans United
Nathaniel, we understand selling loans can lead to concerns about the service you will receive going forward. Once you are part of the VU family, you can always count on us to assist you in resolving any concerns for the life of your loan. If you ever experience issues with your new loan service provider, please contact our Client Advocate team so we can assist in reaching a resolution for you.
Katie and her team did a great job. They were very helpful and understanding of my wishes to expedite the process. Thank you!!!
Sometimes things went slower than we all would have liked due to things not under our control, but no matter how slow things went, we always knew Veterans United had my back. Tim and the rest of the crew who got involved were all great to work with but special thanks goes to Tim for riding this thing out with me all the way to the finish line. I know nothing was overlooked and our loan was done the right way.
staff was great! all steps in sequence and well advertised with no surprises. The loss of 2 from 10 to 8 was related to loan fees--much higher than expected.
We liked the secure online experience of uploading the information to you. The process was done in a timely manner We will recommend Veterans United, especially our specialist Kaleb, but will let our friends know to expect the process to be very picky on some things.
everything went great
Always a pleasure
Easy process and very efficient.
Thank you for taking the best care of veterans.
To many hands in the pot. Requested to many things at the last minute a Day before closing. No follow up phone call from the loan specialist. No thank you personally. The loan coordinator Dustin made things very stressful and it seems both the coordinator and specialist did not speak with each other (communicate). We constantly had to repeat info that was told to the specialist. If we could have we would have dropped veterans United during the process but we were to far in. We will definitely be looking forward to refinancing and getting a loan elsewhere as soon as we are able. Also, trying to reach either specialist or coordinator was ver hit or miss.
Response from Veterans United
Walter, we appreciate your review though we were disheartened to hear you were less than 100% satisfied with your loan approval process. Communication is at the heart of what we do, and we place a high value on it. We're terribly sorry if our lack of communication caused you any stress. We're grateful you are now in your new home, and we will remain available to assist with any future needs as well.
Second time fast, reliable, responsive service
I highly recommend Veterans United. They guided me through the whole process and made it pleasant and easy.
