Excellent staff, they are very informative throughout the process
I’ve used Veterans United twice in the past five years. Both transactions were painless, seamless, and an enjoyable experience.
Ji
Aimee hall made both, my initial loan and my refinance, very simple and quite easy for me to understand.She, and kristin Loiselle are both the best at what they Do, and it shows in their work ethic, customer service, and just being extremely friendly and helpful whenever needed:)! It seemed as though the time of day did not matter, they would always respond promptly and with the same cheerful attitude every single time.Thanks Kristin and Aimee!!
They made everything so easy! They were very communicative, and told us exactly what they needed and when. I loved the online account that was used to upload documents so we didn’t have to drive all the way across town when they needed something, that was a big plus also
They were efficient and friendly!!
Veterans United has been working with us to prepare for and find the 'best ever' mortgage lending process!Thank you for your time, patience and outstanding efforts in making our 'final' home and farm purchase so wonderful & delightful.
The reason it was not a 10 is based on a few errors made;1) they neglected to send me one of the required documents which required my closing to be set-back from a Friday to the following Monday.This required me to take an additional day off work, re-schedule several meetings and caused me to lose one 6' x 14 foot trailer [with 2 people] to assist in our move as they took time off that weekend to assist in our move.This also caused a huge delay as my birthday occurred over that weekend and I had not receive my new license at the time we had to leave for our signing; luckily the Loan Specialist [Matt B] was able to push everything through the system, there was simply a good bit of a delay.2) As we were informed, my wife's name would be on the title papers, just not on the loan we were not going to have to go through all the extra running to get a quit claim deed.That did not happen, so we were left to do it through our realitor, this also did not make us vbery happy.
Matt Itswan was very thorough, he explained in detail what to expect. A true pleasure to work with. I would highly recommend him!!!!
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Jennifer Stewart did an outstanding job from start to finish!
The process took a little long, but it was due to our circumstance. Thank you for the effort.
