Billy and his team were exceptionally helpful throughout the long closing process. This was my fourth home purchase but was longer than usual due to navigating a short sale. The team remained helpful every step of the process which made the process as stress free as possible. Billy was even able to help me save money at closing. This made the transition between homes much easier for my family as we didn't have to go into debt managing the two properties.
The loan team from Nick, Toby, Josh, everyone that worked hard for me for a home loan I truly thankyou.-Sincerely a Hardworking Single, Airforce Mom with a Dream to continue to Succeed In world like today🥹🥹🥹
Every member of the team we were on was GREAT! Always responsive, we actually dealt with REAL people, not just recordings. The portal is great and easy to use and now we can continue to use it to make our mortgage payments and communicate with Veterans United Home Loans. We greatly appreciate the service and feel like we have many new friends through this process. We will and would highly recommend Veterans United Home Loans.
Here's a polished version that keeps your personal experience while making it more compelling and professional:As a veteran who spent over a year trying to buy a home, I am incredibly grateful that I found Kyle and Elissa at Veterans Home Loan United.Before working with Veterans Home Loan United, I was with another lender that simply didn't demonstrate the same level of professionalism, work ethic, or integrity. The difference was clear from day one.Elissa handled every request promptly and efficiently. She stayed on top of every detail, consistently followed up with all third parties, and often began working on new tasks within minutes of our conversations. Her responsiveness and dedication made a stressful process feel manageable.Kyle was always accessible, patient, and willing to take the time to explain every step of the loan process. He made sure I understood my options and never made me feel rushed or overlooked.Buying a home can be overwhelming, especially after a long journey, but Kyle and Elissa went above and beyond to make it happen. Thanks to the entire team at Veterans Home Loan United—especially Elissa and Kyle—I am finally living in my dream home.I highly recommend Veterans Home Loan United to any veteran looking for a lender that truly cares about its clients and is committed to helping them achieve homeownership.
The closing costs leading up to the closing date kept fluctuating from a significant number to something more manageable. It almost made me back out of the deal due to how night it was.
Response from Veterans United
Hi George,
Thank you for sharing your feedback. I'm sorry the changing closing costs made the process so stressful and nearly caused you to walk away from your home purchase. I understand how frustrating that uncertainty can be. I'd appreciate the opportunity to learn more about your experience. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and we'll typically respond the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
This was my second time working with Dustin, and he was just as great as the first. He kept me informed every step of the way, was always quick to answer my questions, and took the time to explain everything so I felt comfortable throughout the process.
The rest of the team was just as helpful. Victoria, my Home Buying Concierge, made sure I had everything I needed to get settled, including helping with utilities and other resources. Becca was also great and made the whole process feel smooth from start to finish. I really appreciate everything the Veterans United team did and would definitely recommend them!
Andrew made the process extremely easy. He was there for us every step of the way and was able to reassure us always when nerves began to creep in.
I wanted to give an shoutout to Amanda at Veterans United. She was absolutely outstanding throughout our entire home buying process. She went above and beyond to make sure we understood every step of the loan process, answered all of our questions with patience, and made what could have been a stressful experience feel smooth and straightforward. She is incredibly knowledgeable, professional, and genuinely cares about her clients.A special thank you to her son, Dylan, who was also extremely helpful throughout the process. Together, they made an amazing team and were always there when we needed guidance or reassurance.I highly recommend Amanda and Veterans United to anyone looking to buy a home. If you want someone who is honest, responsive, and truly invested in helping you succeed, Amanda is the person to call. Thank you both for making our dream of homeownership a reality!
I had a great experience with Veterans United, everyone was professional and they absolutely knew their jobs, so that made the house buying process easy for me. Thanks for the hard work.
Ellis Carter and the entire team at Veterans United Loans made my home-buying experience pleasant and far less stressful. This is my third home purchase—and hopefully my last. Moving and packing can be extremely taxing, especially for an elderly person, but I felt supported throughout the entire process. Although I am exhausted, I am also excited. Every team member helped me with care and professionalism throughout this journey. I have no regrets; in fact, I am truly delighted to have worked closely with Ellis Carter and VA loan associates.
Walked me through the process every step of the way, working with me even as I was coming back from overseas. Absolute pleasure working with VU
I had no problems, and was kept up to date throughout the process!
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Veterans United was a Godsent lender!!! Team Patton representatives were top-notch. Special thanks to Eric Hermann and Brandon Willis who made my process seamless. All of my questions were answered promptly. Every Veteran needing a home should try Veterans United. Thanks to the entire team...you were awesome!!!
I was kept informed from start to finish. Whenever I had a question, I received an answer right away.
My team made the whole process feel very easy and smooth. They all are very helpful and willing to go above and beyond with making me feel like I had there support 100% of the time.
