The only possible complaint is sometimes it felt like there were too many hands in the proverbial cookie jar
The communication between Joe and Jesse were exceptional. I always felt informed and they made it easy to talk about best options to reach home buying goals.
First loan officer we had wasn't a good fit. He was condescending and terse with my wife. Second team we had was much better but they didn't seem to know what was going on some of the time.
Carl Thomas and Nick Herman was always there to help me through the whole process. They stayed in contact with me all the time. They always made sure everyone was on there game. They always expected a 100% from everyone
Working with Brandon and his team has been a great experience, it was a pleasure working with him and his team.
Taylor was amazing and always answer my questions in a timely manner!
I sent my marriage certificate prior to refinancing the house. None of the paperwork had my wife's name it. We had reprint about 20 sheets. This was an inconvenience when you don't the legal paper for reprinting the documents and I had initial other forms that I signed an initialed before. I had to initial in places that said I'm married. Why did I sign documents saying I was married?
Everyone was so helpful answer my questions right away.
Chris S. was great!
The process from initial contact to closing is very good for the buyer.
due to our personal circumstances it proved to be much more difficult than it really should have been. Not having a realtor or lawyer made it a much more personal experience than when we bought our home with a vha loan. due to a relocation and change of department of the government made it more complicated than it needed to be. Having to prove you work at a place that you have already sent W2's, tax records ect seems a bit odd.
Garrett Holzum was phenomenal!
Easy to talk to and he explained everything clearly. He didn't talk down to us like a lot of young professionals we deal with. Jeremy was also kind and got back to us in short time.
Mr Brad Cone, our Senior Loan Officer & Ms Lauren Bianco are tremendous professionals. Thank you both so much for having worked this no hassle REFI.
Brent and team were outstanding through the whole process
super smooth. Just follow Loan officer's instructions step by step. You don't even feel you put any effort in the process and closing day is right here already.
The team was very easy to work with.I will deffently recommend veterans home mortgage to all my friend and family and my local veterans.Great job to Matt & Rachel for their excellent customer service and attention to detail. Number 1
This is the second Liam we have closed with Joe Newberry. He always does a great job as does his assistant Josh
Absolutely every individual that I worked with was amazing....I'm in customer service and it takes quite a lot to please me! Kudos UV team!Also, the online portal was fantastic and easy to use.
