Aaron and Daniel where amazing. They were there to help guide us thru the process of buying our first home. I would highly recommend them to anyone purchasing a home. They will be there to fight for you and make this the exciting time it should be!!
Jeff took the initiative to help me lock in a low rate while it was still available. Whe a significant delay occurred in getting the title work done, VUHL covered the related costs. Jeff and Amanda were responsive and helpful throughout the process.
My experience with VU was great they definitely put forth the effort in helping veterans achieve the American dream.
Casey and Jaime were awesome to work with. They made this transition a little smoother for me and I truly appreciate it.
My experience was great and I am already telling my military friends about VU. Celina and all of your people were professional and always polite and egar to help. Thank you so muchRoger Spicer
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Spencer Thompson was awesome. He made sure I understood everything about my loan. He was honest and kept me informed through out the entire loan process. It was great working with him. I will share my experience with other military veterans.
thank you for your proffecional help!!!
VU needs a little more training when it comes to first time home buyers. The experience at time was quite difficult and confessing because I was a first time home buyers. Towards the end was one of the worst experience. I would receive an email with the exact same questions but just worded differently. I often felt they were trying to catch me in a lie. VU need to take care of their first time home buyers. If you would have asked me these above questions during the process I would have rated the whole experience as poor but I would have never turned another veteran against VU. But I had sometime to process the whole experience and I think overall it was ok . My big advice is not to leave your new home buyers out on a limb and walk them through the process slowly and make sure that it questions and answer in details. Don't ever make a customer feel like they are by themselves and your not on their team when difficult times arises. example had a problem with my former landlord. VU had the paperwork but they were sided with my landlord even through they had court documents, which prove he was not tell the truth,. Until my landlord told the truth then that's when VU decided to listen to my story. That was a nightmare within itself. I felt a lot of things I should not have went through during this process. VU customers service team was wonderful and polite each time I called the 800 number. The realtor was great and once I closed a week later they realtor team was closing and asking me about were would I like my check to go.
You guys were awesome, thank you so much for being so helpful and informative throughout this very tedious process. Our first homebuying experience was wonderful, and a lot less stressful than we thought it would be, thanks to you all.
This was our first time buying a home. We had no idea what to expect or what would happen. Veterans United made it very easy process and easy to understand as well as working fast. I love the loan tracker.
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You all rock! This was an easier process than dealing with a conventional lender.
The service was professional and my questions promptly answered. I was kept informed through each stage of ths process.
A great experience, a pleasure doing business with VUHL.
Michael an I would like to thank VA United for a enjoyable experience an helping us purchase our perfect home.
