Take a more personal approach and treat every customer as if they are your only customer. Once we were pretty well locked in, my realtor and I couldn't get the loan officer to return calls or emails, sometimes for days at a time. More organization and more communication with the realtors and title company involved in the home purchase.
See all 458,164 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.
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