I would highly recommend better communication between the loan officer, real estate agent (we used VUR) and customer, especially for first time home buyers. While our overall experience was pleasurable, we felt that there was a bit of miscommunication between the three of us and we had to initiate the correspondence when it came to follow up on our appraisal. This could have been entirely an oversight on the appraiser's part, but there was no communication surrounding that until we discovered it was past due on the contract by a week and brought it to our loan officer and real estate agent's attention. The initial process was easy and Casey did a good job of explaining what was going to happen next for the loan, but more frequent contact after an offer has been made on a home would be nice.
There may be a specific time frame/period that the COE is requested, however if there is not designated time to submit application for COE it might help to begin the process during the initial period of overall application which may avoid delays trying to close on the home.
Overall veterans United did a good job. At times I believe underwriting wanted to cry a little too deep into our personal lives.
We had an issue with the realtor and the loan officer not communicating properly which may have cause us to have a .5% on the loan which almost made us not get the house. And then there were issues with something to order the appraisal. This pushed us back at least 4 days which forced us to have issues with the closing. There should be a better way to combat this.
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If a form is signed by a buyer stating intent to proceed... proceed without delays instead of waiting for rates to go up the process to get more complicated. We are military members an d a lot of us have both Military and civilian jobs to do - we dont know the rules nor the process. The expectation is that you are going to keep us on track and get us the best deal. Knowing now that VUHL is one of the most expensive places to get a VA loan in Columbia you need to make sure you lock on to each member and take the best care of them. Felt like I did a lot of asking too much of the time. And despite the fact that I signed the intent to proceed form the loan wasnt locked and ended up jumping .625%. I understand its a market system and things change. But we have entrusted you to be an expert in monitoring the market and locking when its best for the buyer. Failure to lock the rate after I had been told it was good to go will now cost me several thousand dollars over the life of the loan. The process became such a pain I honestly lost the excitement of buying a home - Just wanted the process to be over.
