In the case of my experience I was very frustrated with the fact that at one point in time I was working with three different people. This made communication very difficult. I would say that better communication between the loan officers and from the loan officer to the customer could improve as well.
Definitely not customer friendly, asked for duplicate information duplicate times, did not keep to the time line I was given, no concept of how their actions and delays affect the customer. Actually no sense of customer service whatsoever - the underwriter that is. Borderline disrespectful - underwriter.
See all 458,377 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.
Send Your Feedback
We want to hear about your experience with Veterans United!
This website uses cookies, pixels, and similar tracking technologies to improve site functionality,
as well as for analytics and advertising.
By continuing, you agree to our use of cookies, pixels, and similar tracking technologies.
Learn more about our use of tracking technologies in our
privacy policy.
