Communicate with the client, the Realtor, and the title co. and provide real customer service, not excuses!
Every
My loan officer was out of the office a lot, and there was not an adequate amount of communication between him and his stand-in. Duplicate requests for paperwork already sent, inability to reach anyone with up-to-date information, things like that. That was frustrating to both my family and my realtor.
Lots of time and money wasted filling out and signing forms prior to closing that I had to do at closing as well. Sometimes, I filled out duplicates forms prior to closing as well. Also, my loan officer did not respect the privacy of myself nor my employer when asking for rediculous things that were not even required in the end. My loan officer even failed to follow my request to inform me prior to contacting my future employer and she has probably marked me as a problem employee prior to my first day of work. She also has no foresight on potential problems and failed to explain simple industry standard requirements when going through the loan process. I was more than on the ball on all documentation and paperwork required of me and started the process well in advance but there were still last minute items that I had to scramble for last minute do to the lack of foresight by my loan officer. She even called me thinking she was calling other clients but dialing the wrong number due to her lack of attention to detail. There were many mistakes by your company on many levels and I thought my loan was very simple. I will not refer anyone to your company and beyond that will actually warn them to not use you! I hope this review prevents future occurrences of my situation where I am left angry, drained and extremely dissatisfied with my loan officer.
They should communicate better with all third party involved with the transaction
Clearer communication earlier in the process between your appraisers and the underwriters is needed. This was one of the major headaches during my loan process -- the appraiser assigned value to outbuildings with no value. When the underwriter noted this, further inspections were required which delayed the closing date.
