The amount of paperwork required for a loan is excessive. We had to prove our home/mortgage on our vacation home 3x. That's excessive. Recommend the underwriter's know what they need prior to 24 hours before settlement. It is beyond frustrating to get last minute calls/emails to provide the same documentation previously provided.
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Time management. I did all of the VA leg work for them. Literally spending over 100 hours of my personal time to accommodate their deficiencies. And on the day of the close, the lender had the loan amount incorrect. What's and extra 5 hours on the final day of the process....frustrating. My time is valuable and VUHL should recognize that with not just me but all of their "customers."
Better communication with team members
Everything needs to move quicker
