Roger Modde was fantastic! Thorough, reassuring, diligent and 100% on top of the entire process. The improvement I would make revolves around the error that was made at closing where the processor (or whoever it was) didn't give me the Homestead credit, which suddenly bumped up the amount of my monthly payment and the amount I had to show up at closing with. Had I not asked a lot of questions, this would have stayed in there. Not sure who was in charge of that, but it could have caused a lot of financial hardship for us.
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Be a little more timely in gather of documents for underwriting - we ran into a problem in trying to gather documents at the last minute while we were in the midst of moving and we no longer had internet access.
Be more informative with more time. I was told only 2 days in advanced that I had to come up with a sum of money and there were a few times I felt out of the loop withinformation. Also, you should have longer working hours.
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