We had several issues during the loan process. First and for most our l0an officer did not do his job and my wife and to seek out information for him to include talking to the title company. He said they had been calling and emailing title company with no response. He needed an updated title. My wife went to the title office and got the information and was told VU had not requested this information until the day before.2nd he did a terrible job communicating with us. We had to constantly call him to get updates during the loan process. Lastly, the day before closing we get an email from him saying that VU didnt verify our 2012 tax information and we would not be able to close which would have made us homeless. In his email he stated that WE should contact the IRS and if were lucky we could close on schedule. He was very unprofessional and represents your company poorly. If it wasn't for our Congressman here in Nebraska calling your company we would have never closed on this home loan.
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Please keep clients up to date on status of loan/accounts without them having to call for updates.
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