My loan officer and coordinator experienced a lot of difficulty organizing documentation, and they frequently misplaced documents. This happened in many, many instances with several sets of documents.They were not familiar with their own processes, and I was forced to escalate an issue to work around them.Coordinator was a terrible communicator. He failed to respond even when time was of the essence. When I complained to my loan officer he was very defensive and verbally rude. Suggested that I go elsewhere!!I was not treated as a customer. I was disrespected. I've never been more unhappy about business transaction. Shame on you for pretending to care about veterans!
See all 468,473 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.
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