As for Billy Townsend and his co-partner (Heck) that works in ths same building together. I would definitly make sure the recieve classes on VA requirements from the VA hand book. Make sure all realitors know the requirements and have the knowledge what is in the VA hand book.
Maybe regional offices, sometimes getting hold of a person was hard for me.
They need to request all the information they need up front as opposed to going back and asking for more and more things later on. Underwriting needs to be more involved throughout the entire process.
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a long talk to your underwriter is needed, she put us through hell the last few days even our loan officer said that she was way out of line and she was just crazy on the things she ask for at the end... our rates we raised because of the long time to get approved, not fair not our fault,, we would not recommend your company to any of our friends because of your underwriter... Only two people worth talking about is Ms Emily Smith she needs a raise for what she did for us. she is quite the person when it comes to Credit and her knowledge of your company.. You need to keep an eye on her, she is going to go places in your company.Joe Putnam is the other (our loan officer) we had trouble keeping in contact with him, your book says to keep in touch but that was impossible to do also he kept the ball moving at the end and somehow got us our loan.(thank you Joe) we also had a big problems at our closing.We lived about 2 hours away from the Title works and friday the first try we waited all day and it did not happen,(problem no papers from your company), the second day tuesday following week we waited all day again for papers (crazy again) at seven o clock that night we received our papers and a check but was not final until the check came, didn't come in that day, The seller was mad and so were we.. wow never again with your company.. Everyone blamed everyone else and no one had the balls to take the blame.. ask our loan officer if this is not TRUE, ask our two underwriters about the crazy thing she ask for sometimes twice, talk to the people who handle the money and the closing papers and see if I'm not telling the TRUTH..What makes the Marine Corp is Marines looking out for each other and working as a team, a good friend of mine ask a few years ago why a Marine says hello to another Marine and I said THAT is the CORP......SEMPER FI.
