Jon was great but his team was horrible. I felt like I was in the dark during the whole process. Their communication skills were horrible. I would not recommended your company.
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Getting all the information that the person will need all a at once would help out drastically. I recieved emails almost daily with new items that I need to provide.
Overall the performanc fo. My loan officer was outstanding. I could cobtact him at any time . Dave Buchner did qn awsome job
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Experience first-hand why 367,581 homeowners give us a perfect score!
The only issue I had was being asked for the same thing I had already sent multiple times, keep everything in the file to avoid that.
I think VUHL should consider having representatives located a military bases. My loan officer was wonderful. I was truly surprised at how attentive, professional and confident he was during our process. But I also think an expansion to military locations would better not only the loanees' experience but the company as well.
Underwriting needs to be better informed on military terminology. There is no reason why they should be asking for proof of military specialty when it is right on the DD-214.
It would have been nice if my payment was around what I told the loan officer that I could afford. The property tax amount had doubled when I went to sign the loan paperwork; at which time I was not legally able to back out of the loan. I have since went online and found a tax calculator for my county that estimates what my taxes should be; which I found out the taxes were actually over-estimsted on the loan paperwork. So I am doing some research to find out what the amount that is supposed to go into my escrow account should be. When I emailed the loan officer, I was told that he initially underestimated the taxes......which is not what happened because I have colleagues who live in the same neighborhood with larger more expensive houses that pay less for taxes than what mine were estimated at! Overall, I would rather still be renting than worrying about tax issues that should have been correct in the first place.
