Get better loan officers. Or automatically transfer them to the local office instead of dealing with someone over a phone. Ensure that they reply tinely and have an understanding of documents needed. If they cant handle the loan or work to achieve a goal they shouldnt be defensive and pass the loan to someone that can handle. Lastly require loan officers shouldnt take down or be pompous when talking to customers and should have customer services skills
Being a first time home buyer, i didnt know what to ask. When I heard I'd be paying almost 5% on a new house i wanted to throw my phone. I practically had to beg to get 4.625%. No one explains why you get a certain percentage. However, Cooper helped us out and stayed positive giving us a detailed explanation on how things worked. One of the major stressors was that we didnt have a complete LIST on everything that our agent needed. He would email us asking for things here and there. If items needed were on some printable list (with an explanation/ example of what and why you need the info) it wouldve saved everyone time, effort, emails and phone calls. At one point he asked for an explanation of 2 loan payments... but didnt mention we needed an explanation on the other 7 loan payments comming out of our account. If it were all on one big list of "possibly needed paperwork", I wouldnt have hair loss from freaking out 3 days before closing asking and asking and asking what else he needs for underwriting to be accomplished. All i wanted was a to-do list of things to turn in. Lastly, it seemd when our agent asked for things, it was late in the day instead of the beginning of the day when it wouldve been way easier to get things to him that he needed as opposed to getting it later in the evening when we are scrambling to get WORK done at WORK instead of doing hours of searching for personal items at work.
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Not sure. Joey and Jessica were the best. I guess send everyone to them.
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