Be more attentive to your clients. Focus on preparation and customer service.
The appraisal took a long, long, time due to the workload of the appraiser which I know is not the fault of VUHL. It took a while to get the CTC and closing took 3 hours!!! There was a price adjustment at closing which caused the delay. The most difficult part of the process was not knowing if we were going to officially close on our closing date. We did not receive a CTC until 7 days before the closing/move in date.
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I would suggest to have a better way of preparing the home buyer by having appropriate number (copies) documents before any further action is taken this would help the buyer in case the documents are not easily obtained otherwise the buyer would have to do a lot of running around which was in my case.also the amount of available funds that we needed in our account before closing was not made clear which could have forced us to to withdraw from the contract or would have suspended closing other than that if extra attention to these issues I think would defiantly help make things run a bit smoother and less stress on the buyer and have an overall better experience with all that said I can say you guys were very prompt and very helpful I appreciate the help and the service you provide the military
