Very good organization. Was prompt with information from start to finish and made a process that is usually stressful very easy to navigate.
Simply put, “WOW”! The long winded, start to finish commutation was prompt and throughout. We faced several hurdles, but Kyle and his team jumped like Olympic athletes. Never once did I have to be concerned, because I knew I was in great hands. You guys have helped me secure a beautiful place to call home! Thank you all!
The whole team was great! This was my first home and they were on it from the time I got pre approval to the final day. I appreciate all the support as they guided me through the process. I wanted to close early and they made it happen. Thanks again for the support!
Thank you so much for your work with God in creating the home of our dreams!!!! WE wouldn't have never thought of getting brand new home but we did!!! A great loan and so many amazing details!!!!! Thank you ! Thank you Vetrens United!!!! Forever Changed!!!
Great collaborative effort! Should be able to look up "synergistic effect", and see a group photo of the team that took care of us!
Thanks,
Bill
Ready to see for yourself?
Experience first-hand why 353,250 homeowners give us a perfect score!
Both Jon and Justis were amazinly helpful. Competent and quick with the right response and information every time. I appreaciate them working with me on this out of the ordinary and challanging loan. Kuddos to both.
I will spread the word far and wide about this company " Veterans United". I am still in Awe of how you guys were our personal housing team and we could not have asked for better support. I will be a customer for life..
We want to sincerely thank Veterans United for helping us with purchasing our dream home. There really is a lot that goes into the home buying process and we are grateful we were sent the 5-star team to help us accomplish the task.
Thanks Ryan, Kelly and Briana for all the hard work you each contributed to the process. Assisting with the application, answering questions, providing useful guidance, following up, and providing much needed resources to prepare for the move-in process. Let’s not forget the encouragement and support provided during the home search process too.
Please know your professionalism and sincere commitment to the process does not go unrecognized. The level of customer service you each provided is unmatched and rarely seen these days.
Keep up the great work! We appreciate it, and future veteran homeowners will appreciate it as well.
Thanks again for everything!
This is my second time working with Veterans United and each time I have been treated with so much respect and kindness. Even in my darkest moments when I thought this process would end unfavorably, the VU staff kept me encouraged and never gave up on me. I recommend Veterans United to everyone I run into who is a veteran. Thank you for your continued professionalism!
Overall, the process was disappointing, to say the least. I chose Veterans United hoping they would understand my somewhat confusing military pay better than another bank. Unfortunately, we had problems from day one. It took 48 days to get a pre-approval for the home, something that I had the same day with other banks. Once approval was received and a property was selected, communication was slow, and we were constantly providing new documents. We would be told everything needed had been received and the next day more items would be requested. Additionally, the assistant for our loan team was useless. On four occasions, he would text saying he'd call later with an update, but I never once spoke with him on the phone. Instead, he would contact our realtor by email, who then would contact me. I tried to call him many times, but he never answered and never called me back. It was very clear and even admitted later by the loan officer, that the two were not in communication with each other. Lastly, there were many occasions when the loan officer would say "I'll call with an update tomorrow by XXXX (time)". As I recall, only once did he follow through with that, leaving us concerned and leading to delays each other time.Probably the most infuriating part of the process had to do with the finances themselves. We were promised over and over that we'd be able to adjust our down payment anywhere between 15 and 25 percent and have control over how many points we purchase. Before the loan going to underwriting, I requested a 20 percent down payment and no points on the loan. It seems this was ignored, and the terms of the loan came back with 25 percent and maximum points. When I spoke with the loan officer, he explained the down payment had to do with the unit being a condo and needing 25 to avoid a full condo review. I understand this issue but was irritated we were promised a lower percentage knowing this situation exists. That should have been shared with us upfront. When asked about the points, I was told the loan would not be approved by underwriting without buying them, leaving us with no control over any part of the loan. I felt boxed in, lied to, and like I'd been robbed. Lastly, regarding finances, it seems the loan officer didn't do their homework when establishing the closing costs. There was over a $1,000 difference between the initial and final closing costs even though we provided the information for the title company upfront.Overall, we feel we were taken advantage of. We were over-promised and under-delivered to. I unfortunately will not recommend Veterans United to anyone because of these issues. More likely, I will strongly recommend against this company. I feel using the slogans "Reliable, Relatable, and Real" and "We'll make it easy. You make it home." are lies. Quite frankly, it's a shame to have "Veteran" in the name of the company.
Very professional and very helpful in helping you get through the process! They took us through it stop by stop and made it very easy for us!🙂😍
This has been a experience I will never forget. Everyone was and is so supportive, I can't say thank you enough. Tim, Laura and Shaya of course as well as the whole team, thank you for helping me and my family get out dream home.
The loan adjuster was a mess, not sure if he's a part of this process, but I would've went with a different loan office if I wasn't that far into the buy. He clearly didn't have a checklist of items he would like to request or how detailed he would like the responses. It was a lot of back and forth while I was trying to work (from home) .
Jodi and her team were amazing during the entire home buying process. Always available to take my calls and to answer any questions I had. I would highly recommend Veterans United Home Loans.
Dealing with Veterans United as my mortgage company I am truly grateful. This whole process was easy, stress free, and quick I am truly grateful to have met Laura Shackleford and her team they have worked hard to answer my questions to my understanding. Because of their outstanding professionalism I would recommend Veterans to United to anyone that is looking for a mortgage company that's military affiliated. Thank you so much. God Bless America!
Taylor Clark is literally the best loan officer out there. There's absolutely nothing I can put into words that express how grateful my wife and I are for his assistance along the way. His knowledge and expertise are unmatched. His ability to work with our schedules was so appreciated. While other lenders would only reply up to a certain time, Taylor would work tirelessly until all of our questions were answered. He went above and beyond to simplify our process and make sure we understood each piece of the puzzle. He was the best point guard I could've asked for leading the process and coordinating between both real estate agents and title. Highly recommend Taylor to any buyers out there!
I never would have imagined myself here today;
if ever in your life you feel like the world around you is caving in- remember the battles you’ve already won, and keep sight of the life you imagine yourself living. Don’t stop until you arrive there, because you are capable of peace and stability in this life, even when it feels like the odds are against you. You get to choose what happens in your story, start writing, be grateful for everything.
