Great work guys!
Buying a home is a lot to learn in such a small amount of time but Joel and his team were amazing even with a 4 hour time change! he walked my husband and I through the home loan process and we had a clear to close with in 22 days of us putting our offer in on our new home . Thank you Veterans united for making our home buying experience truly wonderful!
Kevin and Matt did an excellent job.
Very professional. We closed on the day we asked for. Thank you so much Kevin and Matt!!!!!!!!!!!!!!
Ryan and Veterans United help me throughout the VA loan process and buying my first house. I would recommend them to anyone in a second.
I have completed this survey. Love VU Home Loans!!! The staff is awesome!!
Wored with Kyle Black, Jon McCarty and Jill Lowry.
Also had to clear up a problem with a mix up on my husband's social security number and
Bradley Smith, MERS compliance specialist, directed us most efficiently.
Everyone was awesome!! Much appreciated!!
Love our New Home
Great job from beginning to end. Thank you.
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Doug and Gentry were both great. From the beginning they were incredibly positive and helpful. I always felt like I was in good hands, and was getting the information and support I needed to complete this huge task of buying a home.
Doug kept me posted throughout this process, It is nice to know someone takes pride in what they do.
I was fortunate to have had the opportunity to work with him. There were alot of changes or different procedures that i faced in dealing with this loan versus my previous loans. Doug kept me current with what was going on and explained the new situation that I had faced.
Ben worked great with us from start to finish... Always retuned emails and phone calls and made himself available when we needed to contact him.
Thank you for a smooth closing.
Very responsive and very easy to get in contact with. Thanks for everything!
To Katie Rose my loan officer, You went above and beyond to help me and made this whole experience pleasant and satisfying. I truly appreciate the professionalism and courtesy you displayed. Even from the pre-approved stage you made me feel good about the process. Everytime I called to ask a question you always had excitement in your voice and was happy to hear from me, that alone made me feel important. The entire VUHL process was great. Everyone that I spoke to treated me with kindness and respect. I will refer VUHL to all my family and friends. Once again, to Katie and all who help make this process easy for me Thank You from the bottom of my heart.
Veterans United was great. They walked me throught he whole process and worked with me even when no one else would due to my situation. I would recommend them to anyone!
I have never had a better experience in any loan process. your personnel and processes are nearing perfection.
Joe was an amazing asset to my wife and I while buying this house, he was patient, thorough and above all quick to respond to any of my queries, in most cases, I never waited more than 30 minutes before he or a staff member responded to me. I never felt like I was given the run around on any topic and when no answer was possible; (like: how long will it be in underwriting?) he was honest, explained the process and that a definitive answer was not possible at that time. Joe updated us on every change of our loan application's status and continued to follow up items that I had asked about or he felt were important for successfully completing my application.
I feel that I was able to close on a house within 75 days in large part because of Joe's competence and expertise. We are very grateful for his diligent work on our behalf and would recommend his services to anyone that is seeking to secure a VA loan.
Gary and Victor rocked it out! I closed on time, no hiccups or issues. Well done gentleman, High speed - Low drag!!
Joe Newberry- From the very first day my experience of Joe was excellent. He was very professional and gave me the complete play by play of what to expect from Veterans United . I had some issues with my agent and Joe helped me through that. All along the way until closing Joe would answer questions and was always quick to respond. I am not a easy person to please and in my view Joe could not have been better. He has a way of making you feel secure and that I could trust him to make the process very good. Towards closing I had to release my agent as I felt he was not working for me. I gave Joe a chance to save the loan and he made everything come to closure and on time. What more can a buyer ask for than to have a loan officer that they feel is taking care of them. I did meet/talk with others of your team and they also were helpful. Thank especially Joe Newberry for such a "Perfect" loan experience. James Lee McDonald
Keep it up!
Everything went relatively smoothly, just some minor hiccups related to the quirks of Michigan real estate, being comprised mostly of site condos, in the last decade or two. They are typically single family residences that are less expensive for developers to build, than platted subdivisions. This is something your company may want to gain a better understanding of for serving this market. I did my homework and was well prepared prior to making a purchase offer and the mortgage process was relatively quick once contingencies were removed.
Customer Service At It's Finest!
Smooth process start to closing.
ALL GOOD THINGS COME THE DAY YOU CLOSE.
LLOYD R LUNSFORD