Using a third party to verify our raw undeveloped rural land was extremely frustrating and honestly a joke. I was on hold for over two hours when trying to call back. When I did speak with them there was a language barrier and a struggle to understand due to accent. Unnecessary stress.
There needs to be just one point of contact not a half dozen. My email and phone blew up with different people representing Veterans United and again it just added stress that was needless.
The way that closing is done is highly inefficient. No one could give us an exact number for closing costs. We weee told to send an amount of money and 5 days later received a refund check of almost $700. If there is no way to have accurate closing costs someone should call invent it. That is literally my only complaint. The entire process was so effortless until the last week. I would definitely recommend Veterans United to anyone looking for VA loans
The entire Veterans United team; Matt, Jourdan, and Lisa were on top of every detail, very responsive to any questions, and made sure things rolled along without a hitch. Most pleasant and easiest home purchase I have had. I would recommend them to anyone with confidence.
For what I thought was going to be a nightmare….was actually the calmest and most pleasurable experience I ever could have imagined. The team atmosphere was evident. Everyone was so informative and patient and really made me feeling like my journey was personal to them. Thanks so much everyone!
Just wanted to say, I appreciate the entire team for all their hard work, information and encouragement. Everyone played a part and I’m honestly am so thankful for each and every one of them.
Veterans United , I believe could get anyone into a home. Very knowledgeable and professional. Treat you like family and not a client. I will be recommending them to friends.
Very easy and simple
Sam, Kayla, whoever the underwriter was that diligently and doggedly worked to correct the issues with my appraisal prior to closing, y’all are true ROCKSTARS, in this veterans book!!! Thank you, thank you, thank you!!! To Veterans United, thank you for understanding the complexities our veterans endure as a result of their service, injuries, an subsequent transition. Thank you for realizing that catastrophe in the credit file is a result of the aforementioned complexities and most of all thank you for NEVER giving up!!!
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The fact that Jim was able to be as responsive as he was in light of recent loss of his father speaks volumes for his work ethic and concern for his clients. He was always extremely cordial, genuine and professional. My only concerns were the eleventh hour requests for additional financial information and eleventh hour information conveyed to me regarding closing costs.
When I first started looking for a home, I looked at Veterans United in another state. There, they pulled me around left and right, so I put my search on hold. When I moved home, I decided I would start my search again and reached out to VU again. This time, I was gifted James Miller. He was a pleasure to work with and the team I was given did a phenomenal job at helping our dreams come true. We are more than happy with the home they helped us close on, but we wouldn't have been able to do it without the amazing team we had. Thank you, VU. We love our home!
Amazing experience
Thank you
I would just like to give the biggest shout out to my team. You guys rock. Thank You all so very much. It was and is truly a pleasure to work with such wonderful and caring group of people. Again Thank you all from the bottom of my heart ❤️
