working with VU on our home loans was very easy.
Greatly appreciate your cooperation and support
This is one of the worse experiences we've had with home buying. The communication was horrible. They kept asking for the same thing over and over after it's been sent. I'd follow up with an email or a office call asking them to confirm receipt or if the document was sufficient and there would be no response. I sent the document they requested on September 8th and didn't hear back until September 26th. The last item was so late in response that they were still asking for the same thing 5 days, not 5 business days but 5 days prior to closing. We were expected to close on September 21st but we requested to close on October 3rd. You'd figure giving the loan team an extra 12 days to close, they'd get their stuff together but no, it was delayed further. No one really moved until I called the management team. Derrick from the management team and somehow there were phone calls being made. Then an apology of I'm sorry I was out of town. We understand going out of town, however, to not communicate is unacceptable. Everyone kept saying how the file looked easy enough but somehow everyone dropped the ball. Incompetent and inconsiderate at the only words that can describe this team.
Response from Veterans United
Liane, I appreciate you following up with us. Our Client Advocates are still available if you'd like to share additional feedback or have questions. Please feel free to reach out anytime. We’re always here for you ready to help however we can.
Sincerely,
Kendra, Client Relations
Thank you for everything that you guys did for me.
Daniel Lowes and his group of colleagues are Top-Notch Professional's. If ever you need a Veterans United Home Loan Daniel Lowes and his team are there for you. Nicholas Binggeli 1st time home owner Thanks to Mr Lowes & team... October 14th 2022.
Thank you so much for everything! Purchasing a house was something I did not believe I was 100% ready for but everyone helped me from start to finish. Absolutely wonderful people to speak and work with from everyone I interacted with. As a first time home buyer I couldn't have asked for a better experience.
Outside porch lights dont work garbage disposal backs up dont drain
Veterans United made the whole process easy and they were very helpful through the whole process.
The Veterans United team made the home buying process a breeze! Excellent work and communication throughout the entire process made the experience simple and hassle free.
I highly recommend any veteran to contact these professionals for the best home buying experience ever!
I have to give a HUGE thank you to Mirzah! He was there nearly every step. Always with a smile in his voice and ready to help in anyway. Absolutely nothing stumped him. He had all the answers! Thank you, Mirzah!
Veterans United could not have been any easier to work with and get the job done. Thank you so much.
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We were excited to buy a new home. But scared not knowing what to expect. Veterans United made it so smooth for us. We’d recommend them to anyone.
It was an excellent process with Veterans United. The only thing is I would prefer a more affordable price for locking the rate. It took the entire lender credit.
Alex Brooks did a wonderful job!
Already recommending our team to everyone who will listen! They did such an amazing job! Made it super easy for first time home buyers! Easy! Comfortable! Informative! They made buying a house a walk in the park!
Shan isn't on here but I want to give him a shout out to. This man killed it and was a pleasure to work with.
My wife and I also received the give you guys sent and it was a wonderful surprise. I've used veterans united before and the customer service is what keeps me coming back, but this time felt much more like a family and will keep me coming back to veterans united in the future. This team right here is filled with superstars and it shows when it comes to the final product. Thank you all for your hard work!-The Barrie's
Don’t want to remember much; divorce refinance; glad to have William Musick.
