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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

427,526

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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2
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Showing all 427,526 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Matt Marstall

Loan Officer: Matt Marstall

NMLS# 1247522

5 out of 5 Stars
Would Recommend
headshot image of Heidi Bailey-Houston

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Would Recommend

Excellent, easy process.

headshot image of Charlie Holsten

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Would Recommend
headshot image of Clayton Spruce

Loan Officer: Clayton Spruce

NMLS# 1207234

5 out of 5 Stars
Would Recommend

I bought two houses and refinanced once already With Ms. Suzanne at Veterans United. Ms. Suzanne always provides an outstanding service " NO STRESS AT ALL," NO GIMMICKS, Truthfully and Fairness is home at Suzanne's Team. I take care of my to-lists, and they make it happen, NO STRESS, always on time.
It is always sunshine at Veterans United. It gives me a feeling I am always in Florida, the sunshine state while living in the Peach State (GA).
Best Team Ever in the mortgage industry!

headshot image of Suzanne McClain

Loan Officer: Suzanne McClain

NMLS# 459155

5 out of 5 Stars
Would Recommend
headshot image of Jerry Landrey

Loan Officer: Jerry Landrey

NMLS# 1107028

5 out of 5 Stars
Would Recommend
headshot image of Josh Capron

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars
Would Recommend
headshot image of Todd Keicher

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend
headshot image of Zach Dill

Loan Officer: Zach Dill

NMLS# 847904

5 out of 5 Stars
Would Recommend

Would definitely recomend United Veterans to any of my fellow veterans. Me and my famy are vere grateful for helping us achieve our dream of ownig our dream home. Many many thanks to Mr. Kendall and his dedicated team.

headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Would Recommend
headshot image of Eric Whipple

Loan Officer: Eric Whipple

NMLS# 1955172

5 out of 5 Stars
Would Recommend
headshot image of Zach Harrison

Loan Officer: Zach Harrison

NMLS# 1964072

5 out of 5 Stars
Would Recommend
headshot image of Hunter Hukari

Loan Officer: Hunter Hukari

NMLS# 1215343

5 out of 5 Stars
Would Recommend
headshot image of Chance Mullins

Loan Officer: Chance Mullins

NMLS# 1247905

5 out of 5 Stars
Would Recommend
headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend
headshot image of Samuel Schroeder

Loan Officer: Samuel Schroeder

NMLS# 2172178

5 out of 5 Stars
Would Recommend
headshot image of Steve Brockman

Loan Officer: Steve Brockman

NMLS# 1435928

5 out of 5 Stars
Would Recommend

Everyone on the team will take care of you like family!

headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend

Highly recommend, the staff is transparent and have your interest in mind.

headshot image of Brian Jahnsen

Loan Officer: Brian Jahnsen

NMLS# 28144

5 out of 5 Stars
Would Recommend
headshot image of Allie Leiva

Loan Officer: Allie Leiva

NMLS# 1558421

5 out of 5 Stars
Would Recommend
headshot image of Rachel Bruce

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend
headshot image of Kyle Upshaw

Loan Officer: Kyle Upshaw

NMLS# 2005288

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5 out of 5 Stars
Would Recommend
headshot image of Chris Clark

Loan Officer: Chris Clark

NMLS# 2211769

5 out of 5 Stars
Would Recommend
headshot image of Kortney Mundahl

Loan Officer: Kortney Mundahl

NMLS# 2015457

5 out of 5 Stars
Would Recommend
headshot image of Travis Pfaff

Loan Officer: Travis Pfaff

NMLS# 2243656

5 out of 5 Stars
Would Recommend
headshot image of Connie Pierce

Loan Officer: Connie Pierce

NMLS# 2170056

0.5 out of 5 Stars

A lot of miscommunication between team members. A lot of
Miscommunication between lender representatives and us. Lengthy time to get back to us when voicemails at left for a urgent response. Last minute requests which delayed our closing several times! Would tell us one thing and another team member would tell us A another. I would get the required documents in and then it would change last minute and delay closing. Lenders delayed closing 3 times and cost me over $5,000 in Uhual and hotel fees. And ofcourse we could not back out of the deal because we would lose all money invested, so they had us by the balls. Caused a lot of emotional damage. Destroyed my mental health. Fyi this purchase involved a move from Chicago to Texas with a given approximate close date of June 29th. We didn’t close till July 18. It was a disaster dealing with this company. As soon as I can refinance I am out and never returning. I do not recommend. We are seeking attorney advise.

Response from Veterans United

Erik,

Thank you for this feedback. I’m incredibly sorry for all the stress and delays you went through here. While we make every effort to give you an exceptional homebuying experience, we get that it doesn’t always turn out that way. Our Client Advocate team continues to be available to you. Please don’t hesitate to contact Kristen directly if you need anything else.

Sincerely,
Kendra, Client Relations

4 out of 5 Stars
Would Recommend
headshot image of Bailey Ganz

Loan Officer: Bailey Ganz

NMLS# 1887649

5 out of 5 Stars
Would Recommend
headshot image of John Mowrey

Loan Officer: John Mowrey

NMLS# 2303893

5 out of 5 Stars
Would Recommend

After using veterans united it made me wonder why anyone wouldn’t use them. From the top to the bottom everyone who worked on my loan made it so simple that even my dog could do it.

headshot image of Mike Mange

Loan Officer: Mike Mange

NMLS# 177094

More Reviews

See all 427,526 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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