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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

401,647

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 401,647 unfiltered, unedited reviews

Starting on Page 332 of 13318. Return to Page 1 »

5 out of 5 Stars
Would Recommend

So grateful to Veterans United for all of their help with buying and refinancing our home. Our team was amazing and made the process very smooth and understandable.

headshot image of Sydney McFall

Loan Officer: Sydney McFall

NMLS# 1113548

5 out of 5 Stars
Would Recommend
headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

4.5 out of 5 Stars
Would Recommend
headshot image of Jeremy Wilder

Loan Officer: Jeremy Wilder

NMLS# 1124786

5 out of 5 Stars
Would Recommend
headshot image of Drennan Johnson

Loan Officer: Drennan Johnson

NMLS# 1849997

5 out of 5 Stars
Would Recommend

As first time homeowners, we were a bit nervous and really didn’t know the process of purchasing a home. This team has been incredible and we were able to learn so much from them. They have been supportive, caring, and helpful throughout this whole process. We want to say that we are extremely thankful and know that we really appreciate all that you do. You guys were the best.

headshot image of Jason Lacey

Loan Officer: Jason Lacey

NMLS# 1604515

5 out of 5 Stars
Would Recommend
Photo submission from David T.

The entire teamwas very proffesional and attentive to my needs and desire to get the loan approved and closed! Can not say enough about the Great Experience......

headshot image of Jodi Coons

Loan Officer: Jodi Coons

NMLS# 1464854

5 out of 5 Stars
Would Recommend

When it was recommended that I use Veteran's United, it took about a year before I actually called. I can't believe I waited, even a little bit. Once I called, though, it still took a year, but they were very helpful and precise in guiding me on how to get approved and through the whole buying process.

headshot image of Dane Frazier

Loan Officer: Dane Frazier

NMLS# 1779989

5 out of 5 Stars
Would Recommend

My first homebuying experience was a traditional local Bank Mortgage. It was stressful even though the loan officer was a friend. I felt pressured, inadequate and uncomfortable. The process took weeks with dozens of changes and multiple trips to the bank. Veteran's United has the homebuying process down to a science. It was simple, smooth and streamlined. I can't imagine a less stressful process. Thank you Veteran's United. I wish there was a word that truly conveyed how pleased I am with VU and their homebuying processes. Whatever that word is, I'm that!

headshot image of Larry McGallagher

Loan Officer: Larry McGallagher

NMLS# 1464194

5 out of 5 Stars
Would Recommend

Exceptional team! From start to finish, from pain to triumph! You all were there for the ride. The guidance and timing impeccable. We felt valued, heard, and respected every step of the way. We appreciate all the texts, call and emails answering our exhausted lists of questions. The shared frustrations at the home market in our area. Just letting us vent and refocusing us on the task. I highly recommend Veterans United, as a highly satisfied customer, and truely appreciate all you do for the Veterans community.

headshot image of Kaitlin Hart

Loan Officer: Kaitlin Hart

NMLS# 2306394

5 out of 5 Stars
Would Recommend
headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend
headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

I thought I was driving them crazy with all the questions I had but I needed to know. And believe me me there were ALOT of questions when buying your first home.
The numbers were very confusing to me..
My team pulled me through it. Thank you Nikki and Angela and Shanellen.

headshot image of Angela Hake

Loan Officer: Angela Hake

NMLS# 1653266

5 out of 5 Stars
Would Recommend
headshot image of Sydney McFall

Loan Officer: Sydney McFall

NMLS# 1113548

5 out of 5 Stars
Would Recommend

Dene, my loan coordinator was absolutely sensational. While she has many clients, she made you feel like you were the only one that she was working for. She was extremely thorough on every question that I asked her, and her response was remarkable. she was the difference maker in this application process and I am very grateful that I had the opportunity to work with her. Outstanding.

headshot image of Tyler Adolphson

Loan Officer: Tyler Adolphson

NMLS# 1807599

0.5 out of 5 Stars
headshot image of Krystal Palmer

Loan Officer: Krystal Palmer

NMLS# 1110490

4 out of 5 Stars
Would Recommend
Photo submission from Bruce G.
headshot image of Wesley Earl

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
Would Recommend

Thank you VU! I truly cannot thank you all enough. This has truly been a very pleasant experience and look forward to working with you again soon.

headshot image of Kelly Stephens

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

I could not believe how everything went so smoothly and quickly.

headshot image of Daniel Lowes

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars
Would Recommend
headshot image of Mike Mange

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend

Great team and service.Very professional!
Thanks!
GQ

headshot image of Matthew Reehl

Loan Officer: Matthew Reehl

NMLS# 1726845

4.5 out of 5 Stars
Would Recommend

Veterans United are for the Vets of the US of A. Great job leads to great experiences.

headshot image of Kedric Busch

Loan Officer: Kedric Busch

NMLS# 1811777

1.5 out of 5 Stars

Had trouble getting the correct closing cost was told three different numbers delayed my closing by a week and a half caused me to only be able to go home to Iowa to get the house ready to sell for five days ended up costing me money my first payments due August 1 and it’s gonna be hard to make it Thank you for messing everything up

Response from Veterans United

Hi Janelle,

I’m really sorry to hear about the issues you experienced with the closing costs and the delays. It's incredibly frustrating to receive different information and have your plans thrown off like that. I understand how this has caused you significant inconvenience and additional costs.

It sounds like our communication and process didn't meet your expectations, and for that, I sincerely apologize. I want to look into what happened and see how we can help. Could you please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com? We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us anytime.

Thank you for bringing this to our attention. We’re here to help and ensure better experiences in the future.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
Would Recommend
headshot image of Paul Grise

Loan Officer: Paul Grise

NMLS# 1855193

5 out of 5 Stars
Would Recommend

United Veterans are the best.

headshot image of Tyler Salter

Loan Officer: Tyler Salter

NMLS# 1731461

4.5 out of 5 Stars
Would Recommend

At first I was a little skeptical about going with a National lender instead of a local one, but I’m glad I did. They treat you like a hometown lender and take the time to get to know you first. The home buying process was easy using their app and all of the employees were very professional and friendly. If you are on the fence while shopping for a lender I can tell you that you can’t go wrong with Veterans United.

headshot image of Derek Harmon

Loan Officer: Derek Harmon

NMLS# 1894236

5 out of 5 Stars
Would Recommend
Photo submission from Justin H.
headshot image of Daniel Lowes

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars
Would Recommend
headshot image of Moya Brown

Loan Officer: Moya Brown

NMLS# 1493916

5 out of 5 Stars
Would Recommend
headshot image of Benjamin Long

Senior Loan Officer: Benjamin Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend
headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

5 out of 5 Stars
Would Recommend
headshot image of Aaron Rand

Loan Officer: Aaron Rand

NMLS# 1374309

More Reviews

See all 401,647 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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