If I had to do over I would have went with a local lender.
Response from Veterans United
Hey Craig,
Sorry to see this. I looked into this further with your loan team. After we started your loan, I learned things were put on hold because the home was still under construction. The caveat: We can’t order the VA Appraisal until construction is complete. I understand this sparked the need for updated items and delayed closing. I’m sorry this wasn’t better communicated. We never want to leave you feeling like there isn’t time for your questions during the loan process.
If you want to discuss any other concerns from your experience, we’re here to listen. You can reach the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Kendra, Client Relations
This was the third time we have used Veterans United. 5 stars across the board everytime. We'll use them again in the futures and recommend them to fellow Vet's and serving members.
After having 3 other companies turn me down for a loan to buy this house and I had a pre approved letter from one of them, Veterans United came through.
I just can't say enough about the excellent service that your team provided me. Great job people. My Wife Kate and I are very grateful. Thank you so much. Greg.
Veterans United was Beyond smooth to work with two loans with them and still same service. Same quality very professional and , always helpful never felt I needed any information more because they gave me all the information I needed. Thank you Rob and Jenny.
As a first time buyer, my entire team at Veterans United were responsive, professional, and made the entire process stress free. I learned so much from them and we were able to secure my dream home. Nicole and Dustin were amazing!
I can’t say enough how much I appreciate each person I worked with at Veterans United. As an active duty member I have quite a bit of stress in my life. I won’t say that buying a house isn’t stressful because that would be a lie, but I can’t thank the team enough for how much they encouraged me, eased the pain, and enjoyed many laughs with my wife and I. Consummate professionals and a family atmosphere. Can’t be topped
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Logan was our initial contact, but he has a terrific team doing the hard work! Markita should be nominated for Sainthood! She was very organized, knowledgable, patient with those of us that are not so great with the computers! and she would always take the time to explain and coach us through the process! We couldn't have done it without her help! No matter our questions, there was always a team member there to assist! Even the title company and Nataly were fantastic. Very good at their jobs! Thank you all for your help!
Would not hesitate working with Mike and his team in the future
