I have to say the people assigned to me were excellent. Especially Zach and Julie. Process was delayed occasionally and both were always available and ready to help regardless of the issue.
This is the second time that I have used Veterans United. The first time was with a cash back home refinance to remodel a home that I sold and the second time was to purchase a new home. Felt just like working with a brother in arms while serving. My loan officer Nick Haller and his team(Audrey and Phoebe) made everything simple and easy. Felt very relaxed and never stressed during the entire process. Nick's team offered assistance with everything from the home buying process, choosing realtors, finding movers, setting up utilities, to offers for security systems. Would recommend to anyone even considering and wonder if its even possible to find better customer service?
We were referred to VU and Cara Musick by another Veteran who had used these services and had a great experience. It is unfortunate that we cannot relate. Our experience was horrible. The amount of stress this put on our family was ridiculous and unnecessary. When asked how our loan ever made it through underwriting, we were told "it's simple human error". When I asked why the error wasn't caught by some sort of quality control, I was told "the entire team missed it". The service we received was completely unacceptable.
VU works for you. They streamline the process, obtaining and uploading documents is easy.
I would 100% recommend Veterans United to veterans. They are all very patient and answer any questions that you may have. I had a truly wonderful experience!
My entire loan team was exceptional. Had to start the process while on deployment and everything ran as smoothly as possible on VU's end. Everyone was so accessible with the time change and also once I returned home; text, email, and phone were all utilized and at no point was I left confused with unanswered questions because everyone was so helpful. Really happy with the support I received and I'll definitely be working with them in the future.
My experience was fantastic, great loan team and realtor. Very grateful for everyone! Thank you!
Very good experience- I recommend this company for any of home buying needs!
I would highly recommend Craig and his team to anyone wishing to refinance or purchase a home.
I want to give special thanks to the homebuying concierge. Jordan Flett was very helpful and super amazing with his information and assistance.
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Veteran United team members were great!!
Just wanted to let veterans united know that we appreciate them! The underwriter was exceptional and worked to get us clear to close even on his time off! We have bought 3 homes with VU and Christy is absolutely the best assistant we have ever had. She was always on top of everything and quick to respond to questions.
