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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

424,198

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 424,198 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend
headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
Would Recommend
headshot image of Austin Jones

Loan Officer: Austin Jones

NMLS# 1895254

5 out of 5 Stars
Would Recommend
headshot image of Durell Cope

Loan Officer: Durell Cope

NMLS# 1085911

5 out of 5 Stars
Would Recommend

Learns Moss was impressive. We had multiple bumps along the way but she was able to keep everything going together smooth

headshot image of Leanna Moss

Loan Officer: Leanna Moss

NMLS# 1126212

5 out of 5 Stars
Would Recommend
headshot image of Winsor Cooper III

Loan Officer: Winsor Cooper III

NMLS# 317950

5 out of 5 Stars
Would Recommend

I would recommend Veteran's United. It has been 18 years since I purchased my last home, so it took getting used to signing documents electronically, but it was great to have Veteran's United guide me when it was necessary to provide information and set a date to complete documents to be one step closer to closing on my new home.

headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars
Would Recommend
headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend
headshot image of Melissa Seboldt

Loan Officer: Melissa Seboldt

NMLS# 1061400

5 out of 5 Stars
Would Recommend
headshot image of Jason Brandau

Loan Officer: Jason Brandau

NMLS# 1999585

5 out of 5 Stars
Would Recommend

Truly from the bottom of my heart thank you. This has been the hardest year of my life. I lost my wife who was my best friend on May 28th at 6:08pm due to cancer. We started dating in the 7th grade and married at 18. She was with me through everything and loosing her this year I swore to our 3 beautiful children I was going to purchase the home there mom and I had always dreamed of one day having so that we could build her a garden to place her ashes by so that she may always be with us. I didn't know how or even if I could fulfill my promises but I knew I wouldn't give up until it was done. Veterans united helped me actualize my promise to my children and from the beginning to the end everyone acted as if it was there home they wanted, so I know in my heart my wife must have guided me to you. Thank you for who you all are and what you all stand for, God bless.
"I pledge allegiance to the flag of the United States of America, and to the republic for which it stands, one nation under God, indivisible, with liberty and justice for all."
~The Morrison family

headshot image of Ryan Ponder

Loan Officer: Ryan Ponder

NMLS# 1004260

5 out of 5 Stars
Would Recommend
headshot image of Drennan Johnson

Loan Officer: Drennan Johnson

NMLS# 1849997

5 out of 5 Stars
Would Recommend
headshot image of Ryan Bray

Production Manager: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend
headshot image of Sarah Streeter

Loan Officer: Sarah Streeter

NMLS# 2026781

5 out of 5 Stars
Would Recommend
headshot image of Kristin Thomas

Loan Officer: Kristin Thomas

NMLS# 1960366

5 out of 5 Stars
Would Recommend
headshot image of Greg Steuber

Loan Officer: Greg Steuber

NMLS# 2015645

5 out of 5 Stars
Would Recommend

Great Job

headshot image of Hunter Hukari

Loan Officer: Hunter Hukari

NMLS# 1215343

5 out of 5 Stars
Would Recommend
headshot image of Lindsey Edgell

Loan Officer: Lindsey Edgell

NMLS# 2086131

5 out of 5 Stars
Would Recommend

Ryan is the person for the job, could not ask for any better !Thank you !Best Regards, Roger H.

headshot image of Ryan Schuermann

Loan Officer: Ryan Schuermann

NMLS# 1640099

4.5 out of 5 Stars
Would Recommend
headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend
headshot image of Don Kinkhorst

Loan Officer: Don Kinkhorst

NMLS# 1960361

5 out of 5 Stars
Would Recommend
headshot image of Jodi Coons

Loan Officer: Jodi Coons

NMLS# 1464854

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5 out of 5 Stars
Would Recommend

The more you can do to prepare, the easier it will be!

headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
Would Recommend
headshot image of Matt Colgin

Loan Officer: Matt Colgin

NMLS# 1374345

5 out of 5 Stars
Would Recommend
headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars
Would Recommend
headshot image of Dan Davis

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend
headshot image of Jodi Coons

Loan Officer: Jodi Coons

NMLS# 1464854

3 out of 5 Stars

Make sure you know where you're moving, who is doing what, what dangers are inherent to the area, Don't assume that when you ask or assume and inspection is being done that it's not the appraiser doing it. Remember Apprasiers, APPRAISE THE VALUE OF WHAT IS IN THE HOME THAT MAKES IT WORTH THE Asking PRICE. An inspection by said appraiser is not the same as the inspection of value and when in ask for an inspection the people know you want an INSPECTION. Make sure your team, appraiser, and agent know you want a copy of the issues the day it is started so you know what the issues are and can make an informed decision. Cut your "TEAM" back to 3 people and copy all on everything you need, questions asked and your requirements for the purchase of the home. We were total novices at this and told everyone we talked to that fact. Oh and we are old. No excuse just fact, there needs to be someone looking out for the buyer not just the sellers interests. I could go on bit what's the point at this point in time.

Response from Veterans United

Hi Michael, we appreciate your honest review. You have helped us understand critical ways we might improve our service. So much effort goes into every loan application to meet expectations for communication. We understand how the home buying process can get stressful, especially with a cross country move and working to gather the required documentation. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Our Client Advocate team will be taking a closer look at your experience as a potential training opportunity. If you wish to provide more details, then you may reach out to connect with us at any time. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service.

5 out of 5 Stars
Would Recommend
headshot image of Wesley Earl

Loan Officer: Wesley Earl

NMLS# 1631182

4.5 out of 5 Stars
Would Recommend
headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

More Reviews

See all 424,198 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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