Corey and Nick are awesome! Any time I needed anything they were there to help me. I will recommend to everyone.
Mike and team were very helpful with the whole process. Knowledgeable with VA and veteran specific questions!
The Veterans United team was amazing to work with. Everything went smooth. I had a lot of confidence they would help me through the process. I now have a home and VU made it possible. Thank you, my team was amazing to work with!
Veterans United made this process very easy.
In the last two weeks prior to closing, there were some significant issues. The first issue was them not communicating with us about the VA's 10 day approval window and the deadline necessary for all documentation in order to meet our 30 day closing contract. This could have caused us to violate our contract with the seller, lose the ernest money, and the house. Secondly, we were told to sign documents, that had errors and or needed to be updated, that they said weren't the final version and weren't sent to the VA for final approval. None of this was true and it seems like either negligent or fraudulent misrepresentation. Making the necessary changes later could have put as at risk of violating our 30 day closing for a second time. The down payment amount and loan amount weren't what we had discussed. When confronted with these issues, multiple different, what seem like excuses, were given to us. It's a lot to explain but there's lots of messages and emails to support this. I hope someone from Veterans United reaches out for a more in depth explanation so this type of stuff doesn't happen to another customer.
Response from Veterans United
Hi John,
Thank you for taking the time to share this. I’m really sorry to hear how stressful and concerning these last-minute issues were, especially with the potential risk to your closing timeline and contract. Situations involving unclear deadlines, changing numbers, and document concerns can feel overwhelming, and I understand why this raised serious concerns for you.
You should have been able to rely on clear, accurate communication throughout the process, particularly when it comes to timelines and documentation tied to VA requirements. I’m sorry for the confusion and frustration this caused.
I’d truly like the opportunity to take a closer look at your experience, including the messages and emails you mentioned, to better understand what happened and where things broke down. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com so we can review everything together.
Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
They were very professional helped me look for the exact house I wanted and for my budget very lovely team to work with
Thank you for all of your work and help with this process
They are very good and informative on handling the process. Always updating me and quick to reply with any issues I came across. I would recommend Ryan and his team 10 out of 10 I am happy very thankful for them. They make the process simple and smooth always willing to lend a hand.
Kyle Hatten and his team went above and beyond to ensure the whole home buying process went smoothly.
Bryan, Alli, and the rest of my team were outstanding. I was kept in the loop the entire process. My to do lists were effortlessly completed. There was zero guessing on my end. Thank you all so much. I will definitely use you each time I purchase a home
They always kept me informed of what was going on throughout the whole process and even if I didn't really something they would always tell me to get something ready just in case it might have been needed later on. Well prepared.
Very easy to work with. I did not have to do much. The only thing I would say is a lot of phone calls. I am very simple so I was not looking for the hand holding so much plus mine was a local move not a cross country or into an area I was not familiar with so I did not need all the extra calls..
Every member of the team was a great help and assisted with all our needs.
Ready to see for yourself?
Experience first-hand why 374,700 homeowners give us a perfect score!
Everybody was really helpful, informative, and communication was great. I was kept up to date and was let know of the next steps to do. Overall thankful to every body who helped in the process of getting us our first home.
Kenny Ashton is a superstar! We were an unusual case as early retirees with a complex financial situation, and Kenny helped us get a loan that met our unique requirements with convenient terms. His communication skills are outstanding, and he exemplifies great customer service. This was my first experience with Veterans United, and Kenny proved to be an amazing ambassador for the brand.
I want to give a big shout out to Veterans United and say thank you! You made our family dream come true and made it a reality. In May we started the buying process with a local lender and a few weeks into the process I found out that he was not very familiar with the Va loan process. So I decided to go with Veterans United and boy I'm glad I did. We started the process on June 16th and we closed on July 14th. I had a few obstacles to overcome and the other lender I started with made it look like a very long process but Veterans United took my concerns, listen to me and made the process go smooth. I was a first time home buyer and I had no idea what to expect but Veterans United helped make the America dream come true and now I'm a proud homeowner and boy that sure has a nice ring to it. :) Jon, Ashton and the entire team was wonderful throughout the entire process and again words can't express my thanks and I close this post out by saying keep up the great work. Thank you from the Watts Family.
Holly and the team at VU were absolutely amazing to work with. Professionals that go above and beyond to take care of the customer!!!
The whole process was great. They helped me with each step and went above and beyond with assisting me and answering any questions I had. They get to know the people they help and provided valuable assistance with each step of the process.
