Exceptional customer service! Thank you for everything you do.
Matt has helped me with my home loan and now with this IRRL loan. He is a professional and very personable. I will always use him for any future loans I need and appreciate his care and consistent communication throughout the process.
I have nothing but wonderful things to say about Nate Bohon! He and his team have been absolutely fantastic in my initial purchase and our refinance.
Thank you!!!
Melanie Trindle
Everything was exceptionally easy and being able to just DocuSign everything saved a lot of writing for me and my husband. So thank you so much
The Veterans United team was amazing to work with. Everything went smooth. I had a lot of confidence they would help me through the process. I now have a home and VU made it possible. Thank you, my team was amazing to work with!
Buying my first home through Veterans United has been about as smooth of a process as I could have hoped for. The team did a wonderful job answering all of my questions (of which I had many), and made sure I knew what I was signing.
Closing numbers changed a bit and weren't communicated with an explanation which would have been helpful
Wes and team were patient and helpful through my refinance process. I appreciate the assistance and support throughout this process. Thank you!
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Refinancing a home can be stressful and uncertain, but my experience with Veterans United was the complete opposite, and that’s entirely because of Yoel Stefanos and Christie Thomason.From the very beginning, they treated me like more than just another file or number in the system. They treated me like family. Yoel and Christie took the time to walk me through every step of the refinance process, making sure I understood what was happening and why. No question was ever too small, and they were always there with clear answers, encouragement, and guidance.What really stood out to me was their communication. I was never left wondering what was going on. They kept me informed throughout, checked in regularly, and ensured everything moved smoothly. That level of care and professionalism made what could have been a stressful process feel easy and reassuring.Because of their dedication and hard work, I was able to refinance my mortgage and secure a better rate, but what I gained from the experience was even more valuable: the confidence of knowing I had a team truly looking out for my best interests.Yoel and Christie are the kind of people who remind you that great service still exists. They go above and beyond, they care about the people they help, and they take real pride in what they do. I’m incredibly grateful for their help and proud to recommend them to anyone considering a refinance or home loan.Veterans United is fortunate to have people like Yoel and Christie representing them.
They always kept me informed of what was going on throughout the whole process and even if I didn't really something they would always tell me to get something ready just in case it might have been needed later on. Well prepared.
Everyone was prompt to respond to my question. Everyone was professional and to the point. Thank you
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Professional, polite, kind, efficient, no nonsense, quick
Lance and his team were absolutely amazing throughout our entire closing process. They truly did everything in their power to make sure we had a fast, smooth closing with no unnecessary delays. From start to finish, they were professional, responsive, and clearly dedicated to helping everything go as seamlessly as possible.Lance especially made sure that none of my questions went unanswered. Anytime I needed clarification or had a concern, he was quick to respond and always took the time to explain things in a way that made the process easy to understand. His helpfulness and patience made what could have been a stressful experience feel much more manageable.Both Lance and Sandy went above and beyond to keep everything on track, and their communication and support made a huge difference. I’m very grateful for all their hard work and would absolutely recommend them to anyone looking for a smooth and efficient closing experience.
Easy process from start to finish , highly recommend
I want to give a big shout out to Veterans United and say thank you! You made our family dream come true and made it a reality. In May we started the buying process with a local lender and a few weeks into the process I found out that he was not very familiar with the Va loan process. So I decided to go with Veterans United and boy I'm glad I did. We started the process on June 16th and we closed on July 14th. I had a few obstacles to overcome and the other lender I started with made it look like a very long process but Veterans United took my concerns, listen to me and made the process go smooth. I was a first time home buyer and I had no idea what to expect but Veterans United helped make the America dream come true and now I'm a proud homeowner and boy that sure has a nice ring to it. :) Jon, Ashton and the entire team was wonderful throughout the entire process and again words can't express my thanks and I close this post out by saying keep up the great work. Thank you from the Watts Family.
Veterans United Staff was very helpful throughout my process. They kept me informed every step of the way.
Brock was amazing went above and beyond for us we can't thank him enuf and will be recommending him too every one we know.
