Shari and Matt were easy to work with. Alexandria was great to work with too. If I needed a question answered, I received a quick response.Thank you for everythingCurtis
Ali and her team went above and beyond my expectations. Having worked in mortgage finance many years ago, they are, in my opinion, the very best. Cudos!
We have been truly blessed by the outstanding professionalism and determination of Jeff and Shan. They spent many hours, days and then months working on our loan. They showed us sincere love and concern for us while we traveled this journey. We had many unforeseen obstacles placed in our way and they never gave up on us. They worked tirelessly to help us obtain our dream of owning a home. They prayed for us while we waited to overcome our difficult circumstances. They gave us Hope during the times that we did not see the light at the end of the tunnel. Through it all, we have been grateful that God placed Jeff and Shan in our lives. May God continue using them both, to bless the lives of those they assist along the path of owning a home. We will forever be grateful to them for their sincerity and passion for what they do. Thank you for having such awesome people!!
Veterans United is a true definition of “thank you for your service” thank you Veterans United for your service to me!
My overall experience was beyond amazing, Rachel with her patience waited for me to find the perfect house and then she guided me through the buying process without any issues. To be honest, it couldn’t have been easier for me to get into my new home.
It was a pretty smooth transition on the lender side of things but not as much on the seller side.
This is the second home loan that we have had with Veterans United, and we are quite pleased with process as we were the first time! Great attention to detail!
This was our first time buying a home, and of course, using the VA loan. We worked with Morgunn during the process and it was most definitely the best first time home buying experience I think anyone could have had. From the moment she got in touch with my wife and I she made everything super easy for us! She was always so friendly to talk to, and went above and beyond to get things done quick! She was able to answer any questions we had and made this, what could have been a long hard process, fast and a piece of cake! I know you always hear about bad experiences, but you best believe my wife and I will be talking very highly about this!
My experience was frustrating due to poor communication and lack of follow-through. I requested phone calls that never came, and the process felt reactive instead of proactive. I had to chase down paperwork and push things forward myself—unacceptable when trying to
Response from Veterans United
Hi Bernie,
I really appreciate you sharing this feedback, and I’m sorry your experience left you feeling like you had to do all the chasing. That’s not how this should feel—especially during something as important and stressful as buying a home.
You’re right to expect proactive communication and consistent follow-through, and I’m sorry we didn’t deliver on that. I'd love a chance for my team to learn more about what happened and see how we can do better. If you're up for it, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime that’s convenient for you.
We couldn’t be happier with everything.
Lora and Danielle were amazing we are thrilled to be homeowners and we could not have done it without your help. Thanks for all your hard work to help make our dreams a reality. A special shout out to Brooke as well for touching base before this all started and really keeping us in mind and believing we could accomplish this!! The Colsons
The services you provide veterans should be recognized every single day. My wife and I can't express enough what a great experience it was working with Veterans United Home Loans. Each and every member of my home loan team made such a positive impact during this entire process, we couldn't have asked for more. From our coordinator, Molly Nelson who graciously appointed Felicia Murphy as our realtor to the especially talented home loan officer, Katie Tegerdine. They made the home loan process enjoyable, pain-free, and explained everything so easily even a salty sailor could understand!
User friendly portal and knowledgeable, friendly agents.
Josh is amazing. Best help I've ever had with my loan and he helped me with every question I had along the way.
As a former combat veteran that served in the US Marines, I always try to do all the right things. I put my son and daughter through college and unfortunately between college debt, a personal loan and credit cards I was becoming overwhelmed with debt and found myself in a situation which wasn't going to get better. Making minimum payments on several credit cards and with other loans and debts I was never going to pay off my debts. I reach out to Veterans United to inquire about equity in my home to finance with a consolidation to focus my payments solely on my mortgage than paying more than 8 or more creditors. Filing for bankruptcy for me is not an option, I consider that failure. I was on a mission with the refuse to lose mentality and thinking of different avenues of approach to the situation. I couldn't sit back and have things fall apart. I was assigned Drew Tillman. I was very transparent explaining my situation. I told him I was never late on any payments, but my credit cards were over 30% balance and some where almost maxed. I told him I am watching my credit score decrease the more I wait. Drew told me my credit score was actually higher than what was listed on Credit Karma, my appraisal on my home will determine what options I have. Everything worked out better than what I expected. I was able to pay off everything, lower my interest rate, reduced my monthly debt and free up over 1k per month and prevent my credit score from receiving more damage. Drew was great and kept me positive assuring me things will work out. The underwriter in the final stages, I think her name is Melissa Quinones kept me informed every step of the way. I am very pleased with how everything worked out. The only downside was adding years to the life of the loan. This isn't really an issue, now I could focus on making extra payments on the mortgage and the years will begin to reduce in the long run.
