Tyson and Matt were great. Everything went smoothly and easy!
My family and I are forever thankful that we lucked up and got Andy as our loan officer! He was by far the best representative of a company I've had the pleasure to work with and this was a blessing since we are first time buyers. Thank you for what you do Andy and Veterans United!
Everyone there were very professional, on time with questions, was never a problem with anything you needed. Everyone there fantastic, great, if I had i would call you again.Thanks
Veterans United is outstanding. I can’t recommend them enough.
The entire team was super amazing to work with! Huge shoutout to Caytlin, Josh and Kris. They were always on top of everything and always kept us in the loop. Would definitely recommend them to and friends and family!
Overall solid. Had a better time with the buying agent vs the selling agent but .500 isn’t bad.
I wanted someone else for my loan coordinator, but I was forced to use her even at the end when I asked 3 times for someone else.I found nothing was explained, I was forced to repeat actions over and over. It reached the point that I almost walked away from signing for the house. If I hadn't needed a house ASAP I would have walked away when I found out she was still on my case when I was signing papers
Response from Veterans United
Hi Frank,
I’m really sorry to hear about your experience. Feeling like your requests for a different coordinator weren’t listened to, while also having to repeat steps without clear explanations, sounds incredibly frustrating. I can understand how that would leave you feeling worn down to the point of almost walking away, and I hate that this was the experience you had with us.
That’s not the kind of support we want for veterans and their families during such an important process. I’d like to make sure your concerns are fully heard. If you’d be open to sharing more, please reach out to my team of advocates at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST, Monday through Friday.
Mike was an amazing loan officer. We were very grateful to work with him. Thank you all!
Outstanding 😊
This is my second time using Veterans United and I’ve had nothing but positive experiences
Ready to see for yourself?
Experience first-hand why 355,141 homeowners give us a perfect score!
Torri was awesome!
Andrew, Emily, and Walter made this entire process as smooth a mission as I have ever been apart of. Thank you VU Team for all the hard work and thoughtfulness.
Easy process...of course lots of paperwork, but they guided me the whole way and just made it easy absolute friendly staff and very knowledgeable.
The process for buying a home was not as grueling as I thought it would be, and I believe a lot of it had to do with the Veterans United team.
Outstanding experience. This was my second home purchase with Veterans United and the team has
not missed a step. Outstanding support from Garrett and Alison. Basically hassle free.
I’ve always heard horror stories of the housing buying process but Shawn and Zach made the process seem less and fast. Best service I could have asked for.
Though it was long and arduous Johnny and Katlyn were a blessing.
