My family and I are forever thankful that we lucked up and got Andy as our loan officer! He was by far the best representative of a company I've had the pleasure to work with and this was a blessing since we are first time buyers. Thank you for what you do Andy and Veterans United!
Randy and the team were outstanding! They were diligent, professional and helpful throughout the entire process. I will be using Randy for future refinancing or purchases. Thanks you again for making the process understandable and easy.
Excellent service from everyone on the entire team. They kept us inform all through the process, and suggested things along the way we did not think of. We closed when we needed to! I would totally recommend VU and especially this team!! Thanks for making this an easy loan process.
Everything with our team went super smoothly. There were no hiccups at all. The communication was top notch and we truly couldn't have asked for a better team!
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My wife and I are truly blessed to have the people from Veterans United on our side during this home buying process. Words can never describe how grateful we are.
Ben was very open and honest and helpful through out the entire process. The team at veterans united was very informed and made a stressful decision much less stressful. This was my first experience purchasing a home and the team went out of their way to see all of our needs were addressed. Thank you veterans united for
The process was super smooth and easy. The VU team made this a pretty hands off process. The only critique I have is about the interest rate. When I was getting estimates for my mortgage on offers it was with a 6.25%. I knew it was only an estimated rate and not guaranteed but I didn’t realize I’d have to buy down my rate to actually get the 6.25% right away. I understand why I had to but some more clarity in the beginning would have been nice.
Mike was an amazing loan officer. We were very grateful to work with him. Thank you all!
At first we were sceptical as we found the website on our tiktok page but no lie they are 💯. Zach and his team helped us and had to do some handholding along the way since it was our first time buying a home but they didn't let us get discouraged thankfully. Greatful new home owners here!!!
Outstanding customer service! Each member of my lending team responded to every question in a timely manner. They also kept all the external support activities moving and communicated timely. I am recommending this team to every Veteran out there.
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Absolutely amazing service. I thought the idea of refinancing was going to be a horrific beast! But even with the snags of getting old paperwork they made the process sooooo easy!!
Our experience with Veterans United was exceptional. They were professional, and timely with all correspondence. The process of purchasing a new home could not have been better.
I was insure how to do a lot of things.they walked me through and were a great help
Outstanding experience. This was my second home purchase with Veterans United and the team has
not missed a step. Outstanding support from Garrett and Alison. Basically hassle free.
Honestly, they did not keep very good. Contact with my realtor or myself trying to get information was absolutely horrible. One person would tell you one thing another person would tell you another calling constantly getting machines was absolutely the worst. Nobody really made a real effort to reach out to me. I would ask my Realtor if he knew anything. He said no they weren’t good at getting back with him either not to mention when trying to buy a house when you tell them that you’re trying for VA nobody really wants to deal with you because the expectations they say are too high and there’s too many hoops to jump through When we got to talk to people. They were very friendly though, but it was very hard to get in contact with them and for the amount of money that they charge I don’t think it would kill someone to pick up a phone and have a phone contact instead of over the Internet. It makes you feel unimportant and unvalued. It would be nice if it was more personal and that you felt like they actually cared about your situation when you’re doing things through email, especially when you’re dealing with older people it makes it much harder to deal with.
Response from Veterans United
Hi Larry,
Thanks for taking the time to share this—I'm really sorry your experience with us felt so disconnected. Buying a home should feel personal and supported, and it’s frustrating to hear that instead, you were left chasing down answers and feeling like no one was really listening. That’s not the kind of experience we want anyone to have.
You shouldn't have had to rely on your realtor for updates when your loan team should’ve been proactively keeping both of you in the loop. And you're absolutely right—when it’s hard to reach someone or you get conflicting information, it makes everything feel more stressful and less human. We talk a lot about supporting Veterans and their families, but in this case, we didn’t show it in the ways that really matter.
I also hear your point about how the process feels for older borrowers—and you're right again. Communication should meet people where they are. A phone call may seem small, but when you're making one of the biggest purchases of your life, it can make a big difference in feeling like someone actually cares.
If you're open to it, our client advocate team would really appreciate the opportunity to take a closer look at your file and talk through your experience. You can reach us at 1-800-212-5200 or email ClientAdvocate@vu.com. We're available Monday through Friday, 9 a.m. to 5 p.m. CST.
