My loan team was amazing. They made everything very easy for me as a first time homebuyer. I would highly recommend Ross, Jake and Briana to anyone buying a home.
Brian Bradley was our Champion leader but we also want to say a Special thank you to Zach Brown & Jeremy Salas! What an Awesome Team! I pray God continues to use you guys to make another Veteran's family's dream come true! God Bless You All. Beauford & Wanda Franks
As a first time buyer I was extremely disappointed in this process. I would call and ask questions Eric seemed completely annoyed. Then quit answering all together. Things I uploaded and gave Eric i had to do again for Justin. They got me for 10k. I put a 5k deposit down and loan was supposed to be for 220 they were off the 5k on closing so i had to come up with another 5k. It wasn't a smooth process and extremely disappointed in the whole 45 day process.
Response from Veterans United
Hi Clarence,
I’m really sorry to hear how let down you felt during your first homebuying experience. You deserved patient communication, clear answers, and a smoother process overall, and I hate that things felt disjointed and frustrating along the way. I’d really like the chance to look into what happened and talk through your concerns. If you’re open to connecting, you can reach my team at 1-800-212-5200 or ClientAdvocate@vu.com whenever it works for you.
Either email, phone or text, they were always in costant contact. The process was really easy. Live up to dates and easy access to the "To Do's List". I really like the "To Do" list. It made it easy to go in and get it all done.
If you are military, this is definitely the way to go!
Sam and his team broke land speed records in processing and granting my 2nd home loan with Veterans United. App was flawless in helping me to submit qualifying paper work. Sam and team worked tirelessly to get me and my dog out of Motel 6 hell in the fastest manner possible. I moved to Portland for VA continued medical services but needed a home immediately. Sam provided this and I am forever grateful to him.
Answered the phone every time with professionalism and quickness. Kept us up to date on everything with no issues.
Brian and the team were exceptional! This is our second home purchase with Veterans United and the consistency of outstanding service is unmatched. I would highly recommend Veterans United to anyone who wishes to work with this amazing team!
The whole team was very respectful and very transparent! Great Job!
I want to thank you all for everything Veterans United did for me. There no way I could have done it without you all. It's greatly appreciated. I could be the post child. Ha ha. 3 years ago, I was prison with dreams and goals. It's only through grace of God that this happened.
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Without a doubt, I would recommend the team I worked with to a family member or friend. I can't believe how easy they were to work with and this is my 4th house buying experience. Anytime I had a question, I was able to text and someone from the team got back to me. They made the process seamless.
nothing but stellar customer service. One of the easiest loans I have ever been involved with.
Ben, Lauren, and Justin were phenomenal. Their attention to detail and outright professionalism were beyond expectations. They made the whole process simple to follow and personal.
Phil kept us filled in every step of the way.
Closing on the house 11/6/2025 was a complete disaster. The closing papers were to be given to be to prepare three days (by Law). They were given the day before, and were not correct. The person in charge of closing was off the day before. Nothing was totally completed. I was very very very unhappy with all that was handled. I have bought and sold 13 homes and never experienced something like this. Closing took three hours.
Response from Veterans United
Hey Larry,
I’m really sorry to hear how frustrating your closing day was. Getting your documents late and finding errors the day before closing isn’t the experience you should have, especially with how many homes you’ve bought and sold. I can understand why this left you feeling so unhappy, and would like to take a closer look at what happened. If you’re open to talking, please reach out at 1-800-212-5200 or ClientAdvocate@vu.com so my team can understand more and address your concerns.
