Professional organization that made first time home buying as straightforward as possible. Would use again and would recommend.
We loved our experience with your company. The whole process was quick and the people I worked with were amazing. We had no idea what we were doing when we started this process but our team answered every question and kept us well informed. Even when we hit a few snags along the way our team was on top of it and gave us constant updates. Thanks to them we were able to buy our perfect home.
Very patient with clients; doesn't rush things and very transparent. Get results in a timely manner. I had a Great Experience.
These guys are the best and the reason they are No.1 for veterans!
With my experience using Veterans United, I have recommended many shipmates to check them out as they are starting their home buying process! I am so thankful I was recommended to them!
If you are searching for a home loan, Veterans United is highly recommended. The United Veterans team is GREAT! I am enjoying my new home. Thank you Veterans United Team for making my home buying experience easy.
Would not hesitate to have them serve you.
If any veteran and their families are looking to purchase their home especially in the Illinois Valley area(s), we would hope that they contact Kevin Redmond and his staff to begin their journey. They have made our experience very painless and very fruitful.
Like I Stated above I felt like a numberProvided info requested within a couple hours for preapprovalAll other info on to do list was complied within two days topsPromises made were not kept
I specifically expressed on multiple occasions about how I wanted communication to be conduced and info failed to be passed the info on or the info was lost in translation.Underwriter Nicole hard to communicate with :
I closed at 10:00 PM on a Friday OCT 1, 2021 took entire day off from work for SCHEDULED 11:30 AM appointment almost 10 hour late
Entire excitement of buying a new home lost
Response from Veterans United
Hi William, we value your honest feedback and thank you for taking the time to provide this information. We strive to provide consistent service across every team in the company, and we believe that we are stronger that way as one team. Our Client Advocate team would love to talk more with you about your experience so that we may take steps to improve the experience wherever possible for future clients.
If anyone is looking for an awesome loan specialist I would 100% recommend Heidi. Her exceptional work allowed me to close on a house in just 30 days. Without her and her team's superior knowledge and work ethic this feat would not have been possible. I can’t thank Heidi and Veterans United enough for turning a stressful situation into a fantastic experience!
This was a great experience. Thanks to VA home loan for being there with us the whole way.
