The one thing that can make or break a real estate transaction is the coordination team. When all pieces are working promptly and effectively, you can get awesome results. The team Eric, Brittany, my Agent Imani, and I created was incredible and we worked together to see this transaction through.
They made whole process easy and kept
Me track on accomplishing everything I needed to make the home purchase.
VU will be highly recommended by me to anyone I know who is looking to purchase a home using the VA process. I will not go with any other company in the future, VU has my business moving forward for all my loan needs. A remarkable company with an outstanding staff of professionals who truly take customer service to the next level. Thank you VU for taking the stress away, making the process easy and efficient, and providing a home for my daughter and I. We cannot thank you enough for everything you have done for us.
Good luck getting clear directions or proper responses when you have an issue with the home your trying to buy.
Response from Veterans United
Thank you for sharing your experience, Mark. Our commitment to providing excellent service means that your feedback is valuable. We apologize for any time that you felt we could have done better. Our Client Advocate team will use your comments to ensure we are considering ways to improve, and we hope your new home serves you well in the future.
Just want to let yall know you are awesome! Thank you for being there to help us military folks and thank you for being so nice and helpful every step of the way. Also, the gifts are above and beyond and we cant thank yall enough for our pizza night gift!
Again, just thank you for everything!!
Please be prepared to provide all your Financial and personal information to make the process easy and less painful. Thanks for your Time.
Everyone there at Veterans United is the absolute best, they take care of Veterans in a way that can not be matched. Thank you for all you do.
We settled on Friday, December 17 with the funds scheduled to be disbursed on Wednesday, December 22. Followed up with James Vance of Lance's team re: disbursement timing and why neither our old mortgage or us had received payment. His response, "Title should have everything needed to send payment. You may have to reach out to the Title Company to check with them!" Felt like we were left high and dry without an advocate. We did reach out to the Title Company as he suggested but the response too was unsatisfactory. As of today, Monday December 27 no disbursement has been made.
Response from Veterans United
While we certainly understand your frustrations Patrick, we are not in control of county offices. After further investigation on your behalf, our teams discovered and contacted you to provide that the county office was closed for the holidays until the 27th. Thank you for taking the time to speak with one of our client advocates and it is our hope that all disbursements will proceed once normal business hours are back in operation. While we cannot hold ourselves accountable for the actions of others, we do appreciate your calling attention to this aspect and we value your feedback. Please reach out to us for additional support.
Veterans United has the teams set up for anyone that is trying to buy a house. Everyone that I dealt with (over the phone or email) was just so nice and the courtesy was outstanding. I cant thank my team enough for everything they done in dealing with me. Very professional and very Bad Ass. They Rock
I would recommend Veterans United as they were very helpful with purchasing a home. Their interface/website was very user friendly and the specialist kept you informed throughout the process.
Ready to see for yourself?
Experience first-hand why 353,674 homeowners give us a perfect score!
This is truly the way to go. There are a ton of options when buying a home but Veterans United made this process effortless. From their app software to their personal costumer service, it was all incredible. I would easily do this again for my next home.
I’m more than satisfied with the benefits veterans United provides to all veterans and will recommend these services to all my brothers and sisters in arms
Thank you to everyone who helped with this home purchase. Alex, Madison, Kellie and Lasar were exceptional. This was a great first time home purchase and I will definitely work with them again should I be in the market to buy a home again. We are so Thankful!! 👍🏾
We have just completed our second home purchase with Veterans United and will definitely be back for a third if we decide to move again. The entire process, from getting the best rates based on credit scores through the closing process, was very transparent and went very smoothly.
