From the beginning we were excited about getting started on buying a home. We put in our information and got a call immediately. We were impressed by how quickly it moved. However, once we got everything in motion, it became harder and harder to get ahold of anyone and brought us down to the wire, literal hours before closing. We knew that VA loans are a little more paper heavy than a regular loan, however we got everything in in a timely manner. We were lucky the attorney was willing to work with us as we had to postpone our closing time 3 times even though the date had been set 3 months back. We were nervous and anxious as we felt helpless while waiting to find out if and when we would be able to close. I think overall, the services provided are good and do not discourage anyone from using Veterans United however we would have liked better communication and availability from our loan team.
The entire team was responsive and very professional. Also the process was extremely organized and used a portal that was user friendly. Thank you.
Veterans United is the best experience ever for Veteran Homebuyers! I will never use another company!
Jacob and Meili where very helpful and kind .
They were able to answer all my questions and always called to follow up.
Great team work!!
We initially were looking at a property in Texas and were pre-approved with Veterans United but decided Las Vegas we a better fit. We were handed off the to their main hub in Missouri and everything went flawlessly. Jessica and her team there wonderful and were in contact with us and very accessible along the way. All get a ranking of well over 10 in my book!
Thank You for handling us!
I would wholeheartedly recommend Veterans United to any and all! Friendly and helpful staff, clear communication, and a user friendly website. I cannot imagine using any other lender!
My only recommendation is that VU researches more on which real estate agents they will suggest to clients.
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I can’t recommend Veterans United strong enough. They are without equal! The team they put together from my personal loan officer, Joshua Mantle, to my real estate professional, Craig Crews and all the unsung, behind the scenes, support staff made my home buying experience a breeze. They were always ahead of the game and know exactly what you will need to present to the underwriters to assure your loan approval. For all my fellow Vets contemplating a new home, I strongly recommend Veterans United. You won’t be disappointed!
