Good job
Teamwork
Brian was excellent to work with very professional at all times.
It was a true experience dealing with Veteran United. I wish that everybody could feel
as happy as I was working with them. They have great people working for them.
Working with veterans United was easier than we thought! Having the portal was extremely helpful because we can view the documents we signed and still have left to sign. It was a very organized process!
I recommend using veterans united to any veteran or prior service vet. The services are awesome and well informed with the housing market. They give the best experience to the buyer.
They tried to say I didn’t turn in documents that I did and pushed my closing date back two days before closing. It all worked out but didn’t not need to be as extremely frustrating as it was
Response from Veterans United
Hi Abigail, your feedback matters. It is our desire to carry out the VA lending process in a way that provides genuine care, respect, and professionalism to each and every client. Our commitment to serving you is unwavering. While working hard to serve you, truly, we regret having fallen short of your expectations. We hope that you are doing well in your new home and that our commitment to serve you has a lasting impact.
Surprised at the increased closing cost at closing. Thought it was too high and was not explained.
Very good friendly and prompt experience all around!
Thanks
Was my first time buying a house. After several phone and probably most were silly questions. Robert still treats you with respect and professionalism. His team did a outstanding job highly recommend veterans united.
Don’t use them unless you absolutely have no other option. They are slow, inefficient, and have terrible communication. They can do this because they do so many VA loans they can afford to lose customers. I used USAA in the past and had a much better experience with them.
Response from Veterans United
Hi Andrew, thank you for your open and honest feedback. Often times when documents need to be translated, it can cause delays in the process as well as differing time zones can make it challenging to connect. We are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail.
It was a pleasant and pain free experience. I guess my only slight complaint was the length of time (it seemed very long) to get an appraisal for the property. But in general super happy with Rett and his team.
